Verizon — Local services in Cedar City

These guys are absolutely not there to help you out, they’re there for a commission check. Went in needing some help on my account and ended up being pressured into trying the home internet by the sales rep and his manager. I asked REPEATEDLY if it really was zero charge to try it for 30 days and was reassured over and over that it was. Within 2 weeks we returned the device after not opening it when we learned our current internet was significantly better. I verified AGAIN that I would not be charged anything seeing as I didn’t even connect the device and was told there would be no charge. Then I start getting emails saying I haven’t returned the device and that I would be charged $200 if I didn’t send it back. I reached out to Verizon to make sure I wouldn’t be charged since I left the device IN STORE. I was reassured AGAIN that there would be no charge. Well what do you know, now I have a $20 charge for “using” the home internet that I was told was “free for 30 days” and didn’t even come out of the box AND a $200 charge for “not returning the device” I left with the sales rep in store. Have always dreaded going into Verizon because they always seem to give you the run around, but this is next level. What an absolute circus. We’ll be...

This place is terrible we went in to talk about getting a new phone and there was this really nice girl but then my father got interrupted by a guy named Shane who wanted to complain about his pizza for like 10 to 15 min then the next day we go in and he was okay but really cocky (he still kept interrupting us while we were talking to another employee) but he tells us we can disable Wi-Fi off of a phone so because if that we bought a new line and because we were there for 3 or so hours already we decide to come back another day and disable the Wi-Fi off of the new phone we got. We go back a few days latter and the same guy(Shane) tells us we can't do that (not to mention he said he never even spoke to us) so we start to raise our voice at the man says that if we don't lower our voice he will have to call the cops So we waited for the cops to come. And when the cops come he starts to be nicer and tells us he would have helped us if we weren't so rude.The cops asked Shane if he would help us but he refused. The man(Shane) wouldn't even give us the name of the owner. I would not recommend working with...

I pre-ordered two new phones for my wife and I. I was told by their "manager" that I would be called when they arrived. That never happened, and I only found out the phones came in when I called them. I then went to pick up the phones and the employee that was there could not do anything to help me because the "manager" had done something fishy and then never entered the phones into inventory. He called his manager to try to fix the problem, and the "manager" said he had to be there to fix it, and I could meet him at 1 the next day or wait until next week when he worked again. Apparently I'm supposed to work around HIS schedule. The employee that was there was very helpful and apologetic. The "manager" needs to figure out how to deal with customers - apparently that isn't a pre-requisite to becoming a manager at Bullfrog. I will be taking my business to another Verizon dealer next time I...