Verizon — Local services in Cedar City

DO NOT GO HERE! THEY ARE SCAMMERS! I never write reviews but I felt like I needed to warn people. I upgraded my phone and got a promotion for a new watch. I have had nothing but problems for three months. First they didn’t give me the correct watch for the $5 promo so I was getting WAAAYYY overcharged for ($15 for the line but was charged $75 for the line and watch). Took a month but it got sorted out. They (the owner of the store) switched my phone plan without asking me so I was having to pay the most expensive plan when I didn’t ask to be switched. I switched it back because I was told that my original plan was eligible for the promo. Then I got an email saying the phone plan I was on wasn’t eligible and I would have to switch. I lost my trade in offer of almost $700 and now have to pay for my phone outright. When my contract is up I will be...

Roland told me that I was getting a free plan upgrade, which I’m usually skeptical of because we all know how Verizon can be, but being in cedar city where people know other people… I thought I could trust this. I actually still don’t think he purposely misinformed me, it’s more likely bad training. Sheryl seems to be helpful but the employees need better training before customers lose plans they can’t get back due to misinformation. Now my bill costs more and I am stuck with less. Sheryl said I can come in store to try to fix some things but wasn't able to help me when I did come in. I don't have time to come in over and over for hours to try to fix this and they said they couldn't do it over the...

I’ve been here several times throughout the years and the staff has always been attentive and courteous. Last week I was ready to trade in my iPhone and resolve an issue with my iPad and was helped by Sky (Skye?) Despite having a full house, she patiently assisted me to choose the best phone for my needs, and didn’t try to coerce me into buying something out of my price range. She was very knowledgeable, and when she didn’t know the answer to a question, instead of faking her way through it she did whatever she had to do to find the answer. All charges were stated up front and explained in a professional manner. Never had a negative experience...