Menards — Local services in Cedar Falls

I had a horrible experience with a front end "manager" today. We were looking for shiplap. There was a sale sign posted right above the item we were looking at. There was also an excessive amount of this item, again under the sale sign. I guess it's my fault that this label was for another product. We load up and go to check out. It rings up the full price and I mention that the price labeled directly above the product was different. Jasmine called a manager over to assist. Jasmine was talking to my wife, so I answered the "manager" stating that the price was incorrect. The "manager" called over for a price check, after an extended period of time, there was no answer. I kindly offered to go and take a picture to show her. She wouldn't even look at, respond, or acknowledge that I made a comment. I have worked in customer service and this is absolutely the opposite of how you treat a customer. Finally, Kent responds with the label is for another product. I say that I will walk back and show you what I saw. Again she didn't acknowledge anything I said. Fantastic. I apparently was wrong for the price. Why would a sale sign be located immediately above another product, sure there were tiny samples above, but the product was an easy 5ft away. The thing is, if Menards wants customers to know the prices, they should probably be more intentional with how they label them. I easily spotted coworkers wandering around and having what looks to be a pretty easy day. Not to mention the fact no one offered to help us or answer questions while shopping. I am sure someone could muster the energy to move them around to make everyone's life easier! My wife asked if the price would be honored since the tag appeared to be in the wrong place without an answer. The "manager" responded with waking away and not saying a word. If Menards would like to SAVE BIG MONEY, I strongly feel they should let the "manager" go. We are very loyal Menard's customers this is sad they couldn't do anything or say I am sorry that this tag was confusing to see and understand. Thank you for your...

I will never shop at this store again. I walked the whole store talking to a couple employees with no mask on and no problems. Not one employee asked me to put my mask on. We were looking for a long handle lighter. I asked this other younger woman where they were located. She basically tree a fit that I didn't have my mask on. She started "you will pull your mask up". Don't tell me to do something asking me goes further. The reason I didn't have it on was it fogs up my glasses . Can't see not good. We have shopped at menards multiple times. Never go back. Number 1 no business is going to tell me what to do. They can ask and I will comply. We stopped at Village inn before hand and ate breakfast. Sat around multiple people within six feet none of them had mask on. I can go into a restaurant and eat without a mask but I can't be in a building that is 20 times the size? People need to research what our great governor is saying. The mask policy has not changed from where it was when this first started. It's not mandatory only if you are going to be within 6 feet of another for more then 15 mins. I guess these mask police are supposed to be intimidating, it don't work on me. You give some people a little power and it goes straight to...

My son and I drove down (about an hour round-trip) to pick up some cabinets that we had special ordered about three weeks or so earlier from this Menards in Cedarfalls Iowa. Three of the six cabinets were damaged so they ordered three more which came in about two weeks after that. We asked if they could deliver them at no charge and were told no and they wouldn’t do anything to compensate for the inconvenience. We had to drive back down again (about an hour round-trip) to exchange the three damaged ones for the three new ones. This time before leaving we removed the three cabinets from the packaging with an associate’s help just to find that two of the three had some damage on them as well. Once again we were told there was nothing they would do for the inconvenience by a supposed manager. He also proceeded to tell us that we had purchased low end cabinets like it was normal to have damage on a new product. This is disgusting and poor business ethics. We Will not be going back to this store to make any major purchases as long is this mindset and attitude...