Ulta Beauty — Local services in Cedar Falls

I will never get my hair cut at this salon ever again, and I wouldn't ever tell anyone to go here, either. On Oct 15th I went in for a bit of a change for the length of my hair. It was about 2/3 the way down my back. The girl who cut my hair, TeAna, did a worse job than I could have done myself. I asked her to cut about 7 inches off, and then cut the layers back into my hair. Now, I don't get my hair cut very often, and I figured it was just a change that made me not happy, so I tried for a few weeks to live with it (most people with long hair will know what I'm talking about when they get a large amount cut off) I'm happy with the length of the cut, that's not my issue. My issue is the front is longer than the back, there are hardly any layers in my hair, there's no framing around the face, and the sides of my hair are cut very blunt. I called and spoke to one of the managers of the store recently, explained to them the issue, as well as that I have moved to Cedar Rapids, and cannot make it up here very often, was promised a call on Saturday 11/19 and I have still received no phone call from the salon manager. the "stylist" didn't bother to run a comb through my hair from the start of the cut, to see how my hair was cut, or how my layers fell. The cut is choppy, she "texture cut" the ends to hide the blunt edges.

She told me the person she had just finished with was crying when they left, that should have been my clue, not to let her...

I came into Ulta on Saturday and bought some stuff and the lady helping me asked me if I knew how the points worked I said no and she explained it to me so on Sunday I decided to go in and use them. I came in got some stuff and was waiting in line to get rung up. This lady said she could ring me up and was super rude and just acting like she didn’t want to ring me up. She was ringing up my setting spray that I got and said “great” because she had to look up the bar code for the setting spray to ring it up. She seemed like she just didn’t want to be helping anyone or be at work I get it we have bad days but that doesn’t mean you can be rude to customers. I told her I would like to use my points because I had like 58 dollars off she asked for my id I didn’t have it on me my sister asked her if I could use my bank account statement or something which I understand why that didn’t work. We told her we would just run home to get my id she rudely says “do I need to suspended this or will you be back” I said we will be back she didn’t say anything after that she just walked away. I am a sever so my attitude is based on how much I get tipped and so I know how it is but she didn’t have to be rude like that especially for being a manager she should’ve had a better attitude. London was her name I never had a problem at Ulta before but she was very rude and usually the people there are more happy...

I went into Ulta in Cedar Falls today to purchase some haircare products. I was attempting to purchase one bottle of shampoo and one bottle of conditioner. Each item was $10. There was a sign in front of the items on the shelf advertising the items as bogo 50% off. When I brought the items to the register, they rung up incorrectly at bogo 40% off. It took three cashiers, and they still could't figure this equation out to make them ring up bogo 50%. I tried over and over again to explain that 2 items at $10 each on a bogo 50% off promotion would be $15 before tax. They absolutely did not understand this simple math equation. They tried to ring them up several times, each time getting a different total. FINALLY, they said they had it right, so I gave the cashier my coupon for $5 off of a $15 purchase. The cashier couldn't get the coupon to work. At this time, cashier #3 told me it was because my total was $14.92. I asked how that could possibly be, because my items were BOGO 50% off, at $10 each, equaling EXACTLY $15. She said I was wrong, and that two items at exactly $10 each on a bogo 50% promotion, by their manual calculation was $14.92. I just cannot believe how incompetent these cashiers were. At that point, I simply walked out the door. Maybe Ulta should make a very simple math test a part of the hiring process. TERRIBLE...