Culver’s — Restaurant in Cedar Falls

Honestly this is the third time I've been here and there always seems to be something wrong. Last time I end up waiting for 30 minutes in the Drive-Thru just to get to the order kiosk. And additional 10 minutes to get my ice-cream. Unfortunately this time their grill was down so that means no butter burgers, no grilled chicken, no grilled cheese, no sourdough melt, no Reuben, no Wisconsin double.. Their main item seems like quite a necessity. Half of the employees were walking around without their shirts tucked in and aprons half tied.

Alright who’s ready for the fourth time?! A lot of improvement has been made since my last visit. There’s considerably better experience. Some tables and chairs were messy and they still took 10 mins to get my food to me. Not terrible but definitely better than the last time. The customer service was a little bit better but I’m going to need a lot more if this specific establishment wants to build back their reputation. 9/10 of times I will still drive the extra 20 minutes to go to the Culvers in Waterloo. Their service is worth the drive...

We ordered one order of cheese curds. We pulled up to the window to pay and no one greeted us. We watched 8 cars (waiting for their food) leave and still no greeting or payment was taken. I waved my arms around and the employees didn’t notice. So I called and spoke with a manager named Michael. He came to the window and said wait a minute. So another female employee came to the window and I told her we were waiting for Michael. He never came so someone named Nate came to the window with the cheese curds right next to him. He took payment and gave me a number and told me to pull forward. I said “more waiting?” And pointed to my order he was practically touching. He very rudely said “yaaaaa” and closed the window. I called Michael again to complain and he told me to pull back into the store. We did and he NEVER came out so we left. We were there for 15-20 minutes before anyone acknowledged we existed....

Wow! Thank you ELLA for going above and beyond! I ordered in the app and opted to pick up curbside because my campervan is too high to go through drive through. I didn't see a place to request ketchup packets in the app so I stopped Ella while she was delivering someone else's order. I asked her for ketchup. When she delivered my ordered she told me there was 2 ketchup in the bag. I told her that was great but that my dog was going to be upset that I forgot to order custard for him. We opted to eat in the van and a couple minutes later I saw Ella carrying a small dish of custard. She didn't.... did she??? We are so happy that Romeo got his custard. He has forgiven me for not ordering it and we vote Ella should get a raise! 5 star service! Burger basket was hot, fresh and delicious. Pop was refreshing. I'm so glad we chose...