Target — Local services in Cedar Falls

Target went above and beyond for us. I have memory issues and my wife and I shopped for some essentials and such, but we bought a new set of pots and pans that were on sale. Big box so we put on the bottom of the cart (below the basket). We check out and everything was scanned and paid for when my wife told me to go to the car and unload while she got Starbucks. I did as I was told (I'm a good boy) and put everything in the basket in the back of my car and put the cart in the corral. I drove up to the door to pick up my wife and we went home. Unloading I realized what I'd done. I left the pots and pans set under the cart! I raced back to see if it was still sitting in the cart and it was gone. I went inside, shaking, because of what I'd done and asked if anyone returned it. Of course, scruples are lost on many people so there was no box brought in. I had to explain what I'd done and asked if anything could be done. The team lead said it was fine and things like this happen and to not let it worry me as she saw I was anxiety ridden and apologized a dozen times. She mentioned that loss prevention wasn't in until 5:30 but would keep my receipt with the time stamp and would have LP call me after they review the cameras. I got a call that evening from a gentleman who said he saw everything as I described and soon after I pulled out, watched a thief walk over and take it away. He said to come in today and they would make it right one way or another. Today, I went in to guest services, told who I was, and they brought out a new box of the pans we purchased the day before! I can't say enough about how Target employees did what they could to help me and went above my...

Used to be an employee here and with the last team of people that worked here I never had a problem. I frequently get pickups at the guest service counter and sometimes I don’t have the barcode because they’re under my significant other’s name. Came in to get a pickup around noon this Sunday and was asked for my ID, which fine, I’ve never been asked for it before but I had no issues providing it. The guest service associate had an attitude off the bat and continued with it as I stated the order might be on another name and I wasn’t sure if I was listed as an alternate, she would need to check. Could not manage to spell the last name correctly and insisted no order existed, even though it absolutely did. Instead of asking for spelling, she continued insisting none existed, as if I was just wasting her time and holding up the line. Very clear to me that she did not want to leave the service desk to get the order, which I get it having been an employee, it’s very understaffed on Sundays but that’s no reason to already have an attitude at 12pm. Ended up leaving without my order and I guess I will go back to picking up my orders at night, when people are far nicer and willing to go...

After having items left on the kiosk I called the store to ask to arrange for credit. Was transferred to different departments and left on hold for 45 minutes. They told me i had to return to the store for my credit even though they had full record of my items. They insisted I drive 65 miles one way. When I returned to the store I was forced to wait over half an hour for the manager who was on lunch and couldn't be bothered. Even though they assured me they had the items returned and the return slip at customer service. It was suggested I come back AGAIN tomorrow. I am not returning and simply want my money back after the clerk left items on the kiosk. Worst customer service ever. The items valued over $150 and so it wasn't like I wasnt a valued customer. Additionally they thought I could wander around the store and pick the items out again. Not wasting my time nor will I be doing business with this target. Thus is why I prefer small town local stores. Sadly they had even taken my ID and had my phone number on my check so I really dont think there was need to continue to hold up my money in hope's that I would give up and they could...