CVS — Local services in Cedar Hill

I scheduled a COVID test at this location. I began receiving text messages the day of to confirm my appointment (I had been to other CVS locations and never received these texts) and then subsequently indicating that they had earlier availability if I wanted to come earlier, but I could not. Five minutes BEFORE my appointment, I start receiving more texts asking if I have arrived yet and letting me know that after 5 minutes, the system will automatically cancel my appointment. However, the website explicitly states there is a 10 minutes grace period for the appointment. Maria cancelled my appointment after 5 minutes and I arrived one minute later as she was leaving the outside testing station (to go to lunch early, although lunch wasn't for another 15 minutes) and stated there was nothing she could do because the appointment was automatically cancelled in the system and there was no other times available that day. She left, and I spoke to the nurse practitioner inside the MinuteClinic who THANKFULLY was able to fit me into the schedule later that day, after Maria was supposed to arrive back from lunch.

Thanks to the individuals staffed at the MinuteClinic inside, I was able to get my test that day. Regardless, COVID should really be taken more seriously as testing/awareness could be a life or death situation.

TL;DR - Maria lies to customers and cancels appointments without justification so she can take an early lunch. She honestly shouldn't be employed in a position as...

I generally stop at this location quite a bit, because I live in the area, however, I stopped in on Saturday September 23rd, and was very disappointed. I went to the refrigerated section for a drink. I saw that the Arizona tea's were on special for 2/1.00$. But I saw that there was a sign in front of the Lipton bottled teas as well that also said 2/1.00$. So I got two of the Lipton teas and went to check out, and was told that they were not on sale. I showed the manager the sign, and I was told that someone ( I'm sure an employee) put the sign in the wrong place. Which I totally understand, but the sign was there in front of the Lipton teas, so I told her that I still wanted the teas, but I wanted them at that price. Suffice it to say that she DID NOT honor the price. I felt like that was bad practice on behalf the store and that manager. And for that reason the likelihood of me patronizing the store again is very slim. The fact that you would not honor your own store signage, and act as if someone other that your own employees had moved the sign, just didn't sit well with me. I realize that I'm only one person, but if this is your practice and policy then this could soon become a larger problem. There is a Walgreens on the next corner. After submitting my review I started to read some of the other reviews, and now it all makes sense. This type of practice and behavior is the norm for this store, and that is sad and...

I would just like to share a recent experience that I had at this store.

It was Christmas Eve around 5:30pm, and the cashier that I had gave me $20 less than what I was owed.

First, she did not offer to give me my receipt. Once I told her how much she gave me, she never asked how much did she owe me, nor recount the money she gave me. I could have been mistaken. But she immediately went back into the register and gave me the remaining $20. She also never apologized. Now, I’m all for an honest mistake, but the way she handled the situation led me to believe she was well aware of what was going on.

I called the store today to report the incident to a manager. He said that there have been multiple complaints on this particular employee for the same thing. He also told me he was sorry and he hopes that next time I would have a better experience, but his “hands were tied”, which I thought was strange.

Now, I’m definitely not one to purposely cause trouble or anything, but I would think CVS would want honest employees representing their company. Being in customer service myself, I do value a good experience, and definitely do not condone robbing people during the holidays when everyone is trying to make their loved ones happy.

An overall disappointing experience, but because this location is so close to my home, I’ll most likely be back. Hopefully next time...