Ulta Beauty — Local services in Cedar Hill

I was seriously so disappointed last time I visited this Ulta. It was the end of October and my husband had just ran out of his regular cologne. We had some last minute shopping to do for myself and our daughter for a family members wedding we had the very next day. Of course I’m done with her shopping and mine then he reminds me he needs cologne. We were already that cedar hill target so I thought yes Ulta is right by here let’s go there I have points maybe they have a sale or deal of some sort. I myself years ago worked at the S Arlington Ulta location so I am very aware of policies and types of people that come in. Anyways, we went in quick and asked them to point us to the cologne area cause we were trying to get in and out quick. They pointed me in the direction and I’m pretty sure then pointed security to follow us as well. There was a woman manager and I believe a free lancer man that kept coming up to us and to each other talking. I could already tell they stereotyped that we were going to try to steal cologne cause yes that’s what a lot of people do at all Ulta’s but again they weren’t even professional or discreet about it. My daughter is only 3 and she even asked me “why is the police officer just watching me” like what the hell Ulta! Again I understand policies but working in retail you should have proper training on how to discreetly do things or just STAY assisting the customer the entire time. Not going in circles whispering to each other. So unprofessional. Then when I’m actually asking for the bottles and pricing they had no clue on any of that 😂 I used to really like the cedar hill store and it was were I regularly went cause it is small and quiet but I will never return here because of how uncomfortable it made my family and myself feel. Luckily my husband really doesn’t care about stuff like that but it really sucked my daughter feeling that way to the point where she asked me that being only 3 years old. They didn’t have the size I wanted which is the largest bottle of Versace so I ended up just going to Dillard’s down the way and spent my 134 dollars elsewhere. PLEASE GO OVER OTHER WAYS TO TRAIN FOR LOSS PREVENTION AND ALSO REQUEST A NEW FLOOR SETUP FOR YOUR PERFUME/COLOGNE SECTION, IT WILL HELP TO MONITOR THAT AREA DISCRETELY WITHOUT MAKING CUSTOMERS FEEL UNCOMFORTABLE...

I would not recommend getting a facial here at all. I went in for my 60 min facial, arriving approximately 5-10 min early, as that’s common curtesy when going somewhere for the first time. I told the ladies at the desk I was here for my appt and they told me they were just waiting on the esthetician to arrive and that she should be here soon and for me to just shop around until my appt time. So I walk around the store for a little, until my appt time comes and goes. She ends up being at least 10 min late & don’t get taken back until probably 15 min after scheduled. Now I can understand being behind schedule & that things happen, having worked in a similar environment. I finally get taken back and I get an iffy facial, other than the fact that she couldn’t get the steamer to turn on (which is a major part of opening up your pores in order for the facial to ACTUALLY WORK). Then she tells me she’s going to start extractions. This is when she starts going in on my face with her BARE HANDS??? I have had several facials, both from Ulta and other providers, and everyone always uses some type of tool; I assume to avoid transferring bacteria and such. It was almost laughable at this point how awful it was. Then, after she’s finished rubbing her hands all over my face, she finishes the facial with another product or two and I’m just happy to be done. When I get done, pay, and get to my car, I realize I was only in there for 30 minutes when I paid for a 60 minute customized facial. Even WITH her being 15 minutes late, I walked out 10-15 before my appointment should have ended. Overall, I think anyone hoping to receive a quality facial should...

I work in the service industry and try to be understanding and accommodating to anyone who works with clients/customers and never leave bad reviews but I’m appalled. I have had the same haircut appointment with stylist Ashley cancelled FOUR DIFFERENT times over the past two weeks. First I was called and told she was feeling sick and heading home, that’s fine. The second time I was told the stores power was out due to weather, annoying but understandable. The third time, I was inside Ulta waiting for 30 minutes after my appointment time to be seen there was only one hairstylist (I believe she was Ashley) and she was working on a client, and never looked up to see me standing at their POS machine and I thought it would be rude to interrupt her working. I ended up going to the regular check out line for the cashiers to call someone down to help me. The salon manager talked to me and told me that they had no idea I was even there and said Ashley was behind on clients, and if I wanted to get my cut that day I would have to wait an additional 20 minutes. I was annoyed and didn’t want to be in the store anymore and told them I’d rather reschedule. My appointment was set for this morning and the only stylist that would be available in the morning when I’m available was Ashley. I just received a call and was told that she would not be able to make it today. While the salon manager and other staff were kind to me I’m in shock that this was allowed to happen and that a stylist with this kind of lack of punctuality and care is allowed to just treat potential clients this way. This experience has ruined my perception of the Ulta Salon and I’m not...