Pizza Hut — Restaurant in Cedar Hill

Update: 12/17/2017

Just received an order from Pizza Hut about 15 minutes ago (current time as of this review is 8:10pm), and they STILL have problems delivering your order correctly. Catherine, Katherine or however she spells her name, was very courteous and apologetic about the order, but this place needs help DESPERATELY!!!! No wonder Dominos Pizza is dominating Pizza Hut in Cedar Hill when it comes to accurate and prompt service. Cedar Hill Pizza Hut is a biiiiiiiiig disappointment.

Older review: After reading a comment from a reviewer stating, "Only customers with bad experiences leave reviews..." I disagree. I have left positive reviews for this Pizza Hut before, just like I do for any other business that provides good service. So I'm not attacking anyone, but I want to defend others that leave negative comments for good reasons.

The Pizza Hut in Cedar Hill has slipped into a downward spiral now for a while and it's not getting any better. The lack of customer service by certain individuals that work at this location is very poor. Management personnel today are younger individuals who have not been taught what customer service is all about. I have witnessed a few of the young management staff at other restaurants, and they have provided excellent customer service. That's because I suppose they were taught the right way and the company they work for take pride in satisfying their customers. But this particular Pizza Hut's management team let their employees talk rude on the phone, speak like their uneducated and have no telephone skills when talking to customers, and lie to keep from listening to your complaint. On a positive note, there are maybe 2 individuals here that speak very intelligently and try their best to address your concerns, but the other employees answering the phone at this location need to "STAY OFF THE PHONE!!"

To keep from making this a long, drawn-out review, the Cedar Hill Pizza Hut receives a lot of business from the residents in this city, and there's no reason for sloppy, inefficient, rude, inattentive, careless service coming from this location. Anytime you're repeatedly told by the employees that "the delivery driver is having problems with their vehicle", when it's taking 3 hours for your pizza to be delivered, is a lame and tired excuse being driven into the ground like the vehicle being used to deliver the pizza. I know that's not the case for every delivery, so changes should be made for this location to revamp their image and shine like the Pizza Hut we once knew.

P.S...Notice I didn't say anything about the food, because I enjoy the pizza and wings from this location. It's the quality of service, attention to detail, and more accurate delivery times that should be changed. Periodic customer service training of personnel can go a long way and keep businesses from receiving negative reviews. Cedar Hill is not that big, but growing, so there's no reason for...

I will never go back to this store. Either will the 8 people who waited for an hour with me. After 45 minutes of only seeing 1 young employee come to the lobby, who was unable to help anyone, I began yelling loudly for the manager to come up and give us all refunds. I yelled 3 times for the manager, there was no response. I began answering the phone, which was ringing non-stop, and explaining to the customers calling in that they were not going to get any service at this Pizza Hut because 8 of us had been waiting almost an hour and not one person had received their order. BTW, all of our names were showing “Ready” for the entire time we were standing in the cramped little lobby. The nice and helpless young man could not match our names with the orders which were stacked on the “Ready Rack”. He was sent up to process the refunds, but, became so confused that he walked back to the back and left the cash drawer open. The lady who had been waiting the longest reached over and closed the drawer. He finally came back and up front and gave me a cash refund for my Credit Card payment. I explained to him that he should never leave the cash drawer open and walk away as the responsibility for all the cash would fall on his shoulders. My bill was $46.00. I left the Pizza Hut, stopped at Aldi and bought 2 large pizza’s for $5 each and baked them in 16 minutes....

This is the worst Pizza Hut location I have ever been too and at first I was a regular customer. I ordered pizza late on a Friday night around 11:20 (first mistake), the girl who took the order was rude and impatient. She said that the food would be to me around 12:11, almost an hour. After that time had passed, I called to ask where my food was. The guy who answered was like we are closed, I explained to him that I had already placed an order and the Pizza Hut recording said if you already have an order then stay on the line to speak to someone, He was like it's on the way. The pizza did not get to me until 12:24, that's over an hour. The pizza was very cold and the wings I ordered, HAD LITTLE OR NO SAUCE ON THEM AND I ORDERED HONEY BARBECUE. What was the point of asking me what kind of wings I wanted? The very next day my roommate ordered wings, I had advised her of my bad experience on multiple occasions and she still placed an order for wings. When we got there, they could not find her name, when they finally found the order, they handed them to her and she went to they car opened them and the same thing as before, they had little to no sauce on these dry wings. She took them back inside and they fixed it and said they were out of ranch. The food and the service has really gone down. I will drive past this...