Plush Fabric Home Interiors — Local services in Cedar Park

Went in on 9/13 to get an estimate done for a bedspread and shams. I was well prepared with a fabric selection, pictures and necessary dimensions. I was told by Kester that it would take him about a week to get the estimate to me. I called on 9/23 because I had not received the estimate and Ashley answered the phone. I explained that I had not received my estimate yet and she told me that “Kester was with a customer and that one of them would be in touch with me by the end of the day”. Well, it is 11:30am on 9/24 and I have still not received a call back. I understand that things get delayed but not communicating with a client when THEY have reached out is unacceptable. I will be taking my...

We went today to check on getting cushions for an outdoor couch and was greeted by Sydney. We received wonderful customer service and she helped us find some wonderful choices while explaining the process, prices, and time frame . The selection variety was amazing. We have been in Austin for 2.5 years and have noticed that the customer service level is not high in Austin overall compared to other cities we have lived in. When a business gives us customer service like this... we must share and tell everyone we know. THEY get it ... i wish more businesses in Austin did. Keep up the good work PLUSH and you definitely have our...

I ordered two yards of fabric from Kester on August 27. He told me it would take 10 days to 2 weeks for delivery. I checked back with him about every 4 weeks, and each time he just gave me a non answer-“Your fabric has been ordered and it will arrive in the next couple of days”. Fast forward to October 25 when I stopped by the shop which is ONLY OPEN TO THE PUBLIC ON SATURDAYS WITHOUT AN APPOINTMENT and asked about my order. He went to the back and came back with my fabric. Horrendous customer service. I waited 8 weeks for 2 yards of $20 fabric, and they didn’t even notify me...