uBreakiFix - Phone and Computer Repair — Local services in Cedar Rapids

Seriously, start somewhere else if an option. These people just up and decide when they want to show up and when they want to close down, customer service is non existent. Unfortunately when dealing with insurance repairs or swaps you might not have an option but whoever runs this place is about as competent as a carnival worker. Even if you call ahead take it with a grain of salt as you prepping them to be there soon may just instigate them to put a sign on the door that they are at lunch and lock you out 10 minutes after they confirm they will be ready for you.

Update: I did call back to see how customer service can help and was able to get a gentlemen to schedule repair and order the necessary parts in. Dropped the phone off (finally) after many missed connection attempts as previously outlined which seemed to be going well. Also saw the online hours updated so thank you for that.

Unfortunately after 5 hours without the phone I came back to no avail and learned the battery needs to be replaced with the screen on my model and the store had no batteries in stock....unfortunate yet again considering they ordered the parts specifically for my device and the repair that was scheduled in advance. I was told to call in the national line and since it was checked into the store they would send a replacement to make it easier but wasn't informed the deductible would cost $170 more dollars to do so. Being redirected back to the local store I will have to wait again until they reopen, likely to order more parts, and try this all again. Now that I am being directed back it would have been nice if somebody had just put a battery on order adn rescheduled this but who knows what other hoops need to be jumped through to get serviced on a plan I have paid for for years.

I am giving the benefit of the doubt to the employee who said all that would need to happen is to call the national line again and I am hoping we can get this resolved with one more appointment and ensuring the battery and screen are in store, then I will update this review but so far it has been a lot of back and forth and wasted time that could have...

Edit: i finally spoke with Caleb, who was the first guy I spoke with, and he quickly remedied the issue and I'm happy to say that I now have a fully functional phone. Thank you Caleb!

I can't even get these guys to answer the phone.

On Friday, I go into the store to chat about my phone. Guy is super nice and helpful, looks up my phone and tells me that i have six months left on my warranty. Yay! My phone was broken by no fault of my own, but I was worried I'd have to shell out tons to get it fixed. He says that he has to go look in the back and see if he can "get my replacement" because sometimes my exact model isn't in stock. He comes back out and tells me that, and he said this verbatim, "i can get your phone in by Monday at noon, just come by after that." Okie dokie. Monday rolls around, and I decide to call before heading all the way across town. Called five times, no answer. So, i left a voice-mail at noon. At 5pm, I decided to try them again, and they actually answered....and had absolutely no clue what I was talking about. They said, "They don't ship the phones to the store. They ship them to you." Okie dokie. I said I'd check on something, and I'll check the mall. There's nothing in there, obviously. I realize that maybe our wires are crossed, so I attempted to call them yet again, and wouldn't you guess? They didn't answer. I have informed delivery on every shipping company, and there are no packages coming to me, and I don't have a claim number or any information really other than "it will be here Monday", and now, again, they can't be bothered to answer the phone. Really wish there was somewhere else that is Samsung certified because this is not how you treat people. I just want some information, but they can't be bothered.

I'll update if this ever...

I can't recommend this service to anyone not willing to potentially part with their device. I loved my Samsung Galaxy S9+, I had it for 5 years and it never let me down or got slow like phones too often do. Over time the charging port stopped holding the cable and this made charging very difficult. I also had the screen replaced due to a small crack in the front glass.

I made my appointment, and when I received my device back after about 2 hours, it was in a sorry state. The gap between the back glass and the newly replaced screen(which includes the side bezel) was MASSIVE when there should be no gap at all. The rear camera and fingerprint sensor assembly on the back was bowed out and not sitting properly in the back glass, and most importantly, I no longer had service. The device was operational but I could not call or text or use mobile data. These issues were not immediately apparent so it wasn't until the next day I returned.

The employee I dealt with from this point onward is the only reason this isn't a 1 star review. She listened to my concerns and was very efficient at attempting to find a solution and was apologetic when one was not found. I was directed to my service provider to get a new SIM card, which did not fix the issue. Asurion contacted Samsung for repair advice and they attempted another part replacement which did not fix the service issue either, although the other two complaints I had were remedied at this time. Still, the lack of service essentially made the phone completely useless so although they fully refunded me the cost of the repair at that time and offered to do a data transfer to a new device for free, I was still out a device and can't recommend this...