We stopped by tonight for a blizzard - we were really looking forward to a treat.. We ordered a large Turtle Pecan Cluster to go. It's supposed to have pecans, chocolate and caramel. While we waited, we noticed the young man making our blizzard - he seemed confused and it appeared he was asking for help making our item. When we go home, we discovered there was only ice cream and pecans in our blizzard - no caramel or chocolate. If the owner continues to employ teenagers, it would be helpful if they were trained properly. We were totally ripped off tonight. The ONLY acceptable resolution is a...
Read moreIce cream was great and the kid who took my order was nice but the manager Nadia or Nada (I didn’t get a great look at the name tag)made it uncomfortable to be in there. She was talking to the employees horribly, remade an order one person already made and when he told her she threw it in the trash all mad the slammed the receipt in the counter next to him. I ordered a double dipped cone and she was beyond irritated about it. I get being over it and I don’t mind that but you don’t have to have an attitude about it. I feel bad for the two kids who have to finish their shift with her...
Read moreEvery DQ is tasty, this one included. I hadn't been to one in years, so when I was asked by a friend to order "A chocolate cone in a cup. You know, to go." that's exactly how I phrased it to the cashier. I got chocolate ice cream in a cup, asked about the cone, so the stuck one upside down on top of the ice cream. Didn't realize till I gave it to my friend that they actually have To Go cups made for cones. Other than that snafu, it's a clean environment, and quick service even...
Read more