Marrs Mercantile — Local services in Centerton

We have been fans of Dave and Jenny Marrs and their show for a long time. We were looking forward to a trip to Arkansas for a long time. Due to COVID, we had to reschedule / postpone our original trip until just this month. One place my wife really wanted to go was the store. We went on a Sunday morning and arrived just before they opened. We were taking some pictures outside when one of the clerks (a young woman) unlocked the door. She saw us standing there but didn’t even open the door to greet us. We walked in and this same young woman and another one were behind the counter talking at this point. Not even a greeting from either. No welcome or good morning. Nothing. We walked around and looked at merchandise. When my wife went up to the cashiers case to see what was under the glass, my wife said good morning. Only one of these young ladies said it back and they continued to talk. We were actually excited to be there when we arrived and wanted to ask questions about the store, Dave and Jenny, but they clearly did not want to engage with us. My wife had selected s few items to purchase and was carrying them around. Not even a single word or engaging with us about anything. I looked at my wife and she said she was so disappointed. She put her things back and we left the store. We ran into two other couples parking and heading in. We felt like telling them not to waste their time. What s big letdown, ruined this part of our trip and all because these two young women didn’t care. If this is who Dave and Jenny hire to represent them, I would have fired them on the spot. So very sad and changed the way we feel about the show and it’s stars. Will never go back.

Follow up here on February 1, 2024. Some friends from Texas were driving through this part of Arkansas. They knew of our experience but said they wanted to try for themselves. They went in on a Friday just a bit after they opened. They said they were the only ones there. Unfortunately, nothing has changed here. They had the same experience with two young women drinking something and taking behind the counter and our friends were completely ignored during the 15 minutes they were in the store. So very sad to see that Dave and Jenny don’t care about customers, customer reviews or what their staff is doing or not doing to run customers off. What a shame. We stopped following them...

We’re in town visiting family and watch the show, so we were excited to visit for our girls day. Should’ve known watching glum faces come out and then speaking with some of them it was not going to be the fun and sweet experience we were hoping for. Not a single person greeted us, there were several workers and not too many patrons, were they tired? 🤷🏻‍♀️

As far as product, chances are you’ll have most of those types of items if you like their style.

Honestly, we would’ve at least got T-shirts, hats and mugs for all, but the vibe was so unfriendly, we couldn’t justify it.

Lastly, one of the couples we spoke with was the cutest older couple just traveling for the summer, their disappointment bothered us, at least we have family around here so it wasn’t out of our way or a waste of time.

Do better.

Especially for those fans that may not make it that way again.

*we visited around 3:30-4pm...

We recently visited Marrs Mercantile while visiting family in Bentonville. Of course, I knew of the shop from the HGTV show, Fixer to Fabulous starring Dave and Jenny Marrs. What a cute shop! It appears their stock consists of many of Jenny's favorite things. I bought a tote bag, a glass that was printed with blueberries, lip balm, coffee beans, and more. My daughter-in-law bought a rug that will be featured in the upcoming Season 6. We both coveted the beautiful leather handbags that Jenny brought back from Italy. The two women working there were super friendly and helpful! We will be back on...