Authorized Retailer UScellular & T-Mobile — Local services in Central Point

I've been a US Cellular customer since 2008 and have always been happy. Yesterday I called the Central Point, OR store to schedule an appointment to upgrade my wife and I's phones, and scheduled an appointment with Migel. When I got to the store for the appointment Migel was helping another customer and his associate Sam said I should wait since the appointment was originally with Migel. Sam didn't have any customers to help at that time.

I did end up speaking with Sam while I waited and he told me that I wasn't able to upgrade my phone unless I also upgraded my plan. I didn't want to upgrade my plan. I asked if I were to buy the phone in cash outright if I still needed to upgrade my plan, Sam said yes. I asked if there was any way for them to put me in a new phone without upgrading my plan, Sam said no and that if I were going to change my phone for any reason that I needed to upgrade my plan. All this was said by Sam without eye contact, and Migel did not chime in at any time during the interaction.

I called the US Cellular customer service line this morning to confirm and was told I can bring in any unlocked phone and attach it to my current plan, or just buy a phone there in cash and use it without upgrading my plan. Is sounds like Sam was lying to me and Migel was complicit.

Frustrations: -If someone makes an appointment in advance they expect to receive service at the time of the appointment. -Customers shouldn't be lied to about needing to...

To say that Nick provided me with exponential service and care at my most recent visit would not only be the truth but very much an understatement. I visited two other local corporate US Cellular locations and had nothing positive to say about either visit and was not impressed by anyone’s customer service. It was quite disappointing considering I have been a long time customer of US Cellular. Then I visited Nick, his positive energy was felt the minute I walked in the door and was greeted by him. He was very knowledgeable, friendly and even shared personal stories about himself which made him all more personable. When I asked how long he has worked for the company he said “only a month”! I was in disbelief as someone with so much composure and competency of phones, service and the company as a whole. I’m am writing this in hopes someone in management sees this and I’d like to let you know that you almost lost a customer if it wasn’t for Nick. He completely earned my business and Nick completely represents the company through and through. I hope everyone gets the pleasure of...

I was so disappointed me and my husband got new phones at the same time he thank goodness had no issues where as I did went back and forth on the second time I interrupted a young girl at the frountndest cheing gum and texting,when I told her my phone was jumping and texting without me doing anything she said I can fix that,putting my trust into her she managed to get rid of 2 of my emails And still phone acting up.Went back several more times a month has gone by still no one will fix or replace it contacted main branch was told by a asst.manager if it's a malfunction they may have to send it out where I would be without my phone forn2 days now im moving my accounts from US CELLULAR since they just won't replace my phone a simple fix with another ( oh I might saying am pre-paid maybe that's why) but still I was doing this on a trials bases to see if they were better then my last comp. NOPE so no help from them or corporate to address this issue .No...