Famous Footwear Outlet — Local services in Centralia

If I could give no stars I would!!! This is not towards the store but to the online ordering. There is no place for me to leave an online review. Do not order online! I placed an order for womens boots in a brown and received them in black. Was going to return but decided to keep instead. I then placed an order for them in brown again and order was canceled, so I ordered a different type of boot and that was canceled. I repeated the order 5 times because every time I called customer service they assured me item was in stock. And yet all 4-5 times it was canceled, and they could not give any answers as to why when it shows that it is in stock. Customer service was rude and would not help, when you ask to speak to supervisor they refuse and say email. They are absolutely rude and not into helping customers. So I will never buy from them again. I would advise others not to give business to a corporation that is not into...

Shoes are nice. Reward Program leaves a lot to be desired. Same with telephone customer service. Had almost enough points for a free pair of shoes just over a year ago. Made the purchase, pumped up the points. Went in today, looking forward to a free pair of shoes. Nope. Points drop off on a rolling 12 month basis. Zero points! Called customer service. Too bad, so sad. Starting over. What a sham. Oh, and while we are at it, please combine the two accounts tied to my phone number. Nope, can't do that. Just let one go inactive. Excuse me, you just said they are both inactive. Round and round we went. Stayed on the phone to leave feedback. Answered the first question with a '1' and was disconnected. Guess the system didn't like my answer. We'll still shop there, but we won't count on...

Have shopped many times, no issues, normally our go to place for shoes (5 stars). Bought shoes for the kids less than a week ago; went in today to do two exchanges, one was wrong style, one was damaged. A couple days ago I talked to someone at the store about policy since I didn't have my receipt. I was told that was no problem, to come in since everything was saved on my app. The gal Debbie that was working was rude (not the same person I had talked to before). She was talking down to me, almost making me feel like I was trying to steal shoes from the store. Even told me she would do it, but to not expect it again. I always thought one of the points of the app was to keep track of your purchases. Finally got the transactions completed and was...