Michaels — Local services in Champaign

Terribly short-staffed. I came into the store to buy something that was supposed to be in stock (had 5 in stock). It wasn't on the shelf the first time, and I looked for someone to ask, but didn't find anyone, and was running late, so had to leave. Came back a few days later, looked for it, and asked an employee. She was kind, so I'm not blaming her, but said they were short staffed so she wasn't able to look for it, and it's probably on the truck that had come in, but they didn't have the staff to restock from that truck. Told me to come back again in a couple more days, or to order online. I went through the trouble of ordering online, but my order was cancelled in less than an hour. Maybe they don't actually have this product, but I suspect they just didn't find these on the shelf, so cancelled the order. In any case, I ordered what I needed this time ( and in the future)...

Warning Do not place orders online unless you’re absolutely sure the order and info is correct. Was trying to figure out the cost of an order and shipping and accidentally placed the order instead of editing it. The website had no way for me to cancel the order and the email only provided a number for customer service but they aren’t 24/7. Got ahold of them as soon as it was within working hours. Was told there was no way they could cancel the order. They charged me $30 for next day shipping on a day planner and I didn’t even get a shipping notification for two days and it wasn’t delivered until another two days after that. Would rate zero stars if I could. Worst customer service imaginable and the website needs work. Will never shop at these...

Went in and ask the cashier how many transactions can I make to use a coupon and the cashier asked her manager, the manager Sarah replied over the walkie talkie 2. I had friend with me who wanted to do the same and the cashier was nervous to do it again because we came in together so she called the manager to the front. Sarah the manager took one look at us ( we are African American) and then stated that we can only do 1 transaction, I stated that at first she said 2 she then bulged her eyes and stated it's at their "Discretion" and walked away! That will be the last time that I spend money at that location and I will make a phone call in regards to this kind of behavior. We made the purchases at 3:17...