Staples — Local services in Champaign

Went in there today to spend at least $200 on a file cabinet and possibly another up to $200 on office furniture. I walked to the back of the store where both the office furniture and the tall file cabinets are, and there were 3 employees, and none of them offered to help me. I tried to wave them down, get their attention, and all three ignored me. I decided to walk back to the front of the store and ask for help, but the one employee I would have asked was too busy playing on his phone, so I decided I’d go back to the file cabinets one more time. This time 2 employees were back in that area and neither one would even give me the time of day. At that point, I decided to leave. As I was leaving, I saw a couple of those employees that knew I was seriously looking at both the file cabinets and the office furniture and they just watched me leave and didn’t offer any help or ask if I needed anything else. Needless to say I’m extremely disappointed.

I’ve done business at the Champaign Staples in and out for years for our church. I will not go back to your store again. People wonder why people shop online. I personally am “old-school” in that I want to go to a store and purchase an item in person. I want to see local businesses stay open in a day where online sales are taking over. With that said, it seems that the Champaign store could care less if they get closed by corporate, which is...

I was looking for pen refills. I had the pens with me and explained that I didn't know what brand they were. I had one person actually ask assistance from someone else because "... didn't want to the wrong item." The other individual stated that unless I knew what brand the pen was, they could not help. Since when did pens become so complicated? Is the refill the same size - length and width? Is the refill the same type - ballpoint or gel? Fairly certain that is all the necessary information. Both employees...

I have been looking for an external backup system for computer. I explored online and also at other stores. A very knowledgeable gentleman at Champaign's Staples was able to answer all my questions, pros and cons and more, that helped me make my decision. It helps immensely to have someone who knows the products be available to do this. He was not only knowledgeable, but professional, courteous, respectful, and never felt pressured ... not a combination you see often, and much appreciated. ...