United States Postal Service — Local services in Champaign

I was expecting a gift from my boyfriend. He entered the correct mailing address into the shipping information. The package was mis-delivered. I understand mistakes happen, I'd just like someone to make it right, please. I've called, visited, made a claim online and this issue has still not been resolved. It's been 2 weeks.

Monday my boyfriend received a notice that the package was delivered. I checked the mail, nothing was there. Tuesday morning I called asking what we can do to get my package. They located where it was delivered based on their scanners and explained it was mis-delivered. They said they'll call the carrier and have them retrieve it.

I waited until the end of Wednesday- no call, no mail, so I called them and asked for an update. They said when they tried to retrieve it nothing was in the mailbox. Moreover, the apartment appears to be vacant.

We're human, I don't expect people to be perfect, but I would have at least liked an update from the carrier who was supposed to call me the day this issue was addressed. The person I called asked, "Can you order another one?". Even if I could, I don't think I should be financially responsible because this is truly a mistake on USPS' part.

If my boyfriend entered the wrong address when purchasing this gift or the package was mislabeled then we would take responsibility, but because we did everything right on our end I was extremely disappointed that they could only try again tomorrow and won't reimburse my boyfriend for their mistake.

Thursday I spoke with a gentleman who tried to help me, put me on hold, and then transferred the line to another woman who I had to explain the situation and give the tracking number to again. People are busy and pulled different ways, I get it; I just want someone to care and take this seriously. I'm sure they get claims often and it's frustrating to hear when something's wrong, but I'm politely asking them to work with me to find a solution.

I spoke in person with the woman who handles claims and she said she'd have her supervisor deliver a letter to the mailbox asking for the person who received it to return it. The letter wasn't on letterhead. My only problem with this is that I probably wouldn't have taken that notice seriously if I received it. It wasn't professional, and I'm not sure why this wasn't done on Tuesday when I called. The more days that passed seemed to worsened the situation. To add, you can't put in a claim into the USPS website until it's been 7 days since the expected delivery. (7 days too late..)

I asked if they could put anything in writing to support their mistake so we could show this to the vendor my boyfriend purchased the gift from. On the vendors end, once the package delivers they're no longer responsible for making and re-shipping a new one. While it has a delivered status, it was MIS-delivered. The only thing USPS could provide was a print out on Google Maps where the package was delivered. I could have printed this out myself, so why will the vendor take this seriously?

I personally went to the location and the owner was in his yard. He said the apartment hadn't been rented since December. I'm a little confused as to who took the package out of the mailbox if no one's been living there. I've heard bad stories about people taking packages off front door steps, but I can't help but think what would have happened if this was properly delivered? They said the vendor should have gotten insurance on the package. I don't disagree, however, what should be done when it's a case of mis-delivery and a mistake on USPS? I should have insurance if the package is broken when delivered, or if it was lost in transit, but why are you making the receiver pay the price for your mistake?...

If I could give them negative stars, I would!!

I went to pick up a package for my friend (yes, this is allowed- but with the correct documents, which I did not have a proper understanding of). I had the great misfortune of ending up with the miserable excuse of an employee named Brian- as soon as I told him what I was there for, he was already raising his voice. Every time I tried to speak and explain myself, or inquire about what I needed that I did not have, he spoke over me and was eventually yelling in my face. I literally told him to stop yelling at me, but he would not. He refused to even look at the USPS email I had that listed me as the pickup person for this package, and he then shooed me away to call up the next customer. He yelled at that poor guy too!

I tried to get him to listen to me afterwards, but he yelled again. And I mean YELLED. And Y'ALL- when I tell you another RANDOM customer started yelling at me too!!!! The audacity?? Finally, the lady next to him at least heard me out- I believe her name was Natasha. She was still rude, but less than Brian..

Let me clarify- I was NOT trying to fight for that package. Not even a little bit. No big deal! I just wanted to be POLITELY explained the correct way to go about this so that I'd know for next time. And I told Natasha that I did not deserve to be screamed at by that man- he heard that and started yelling again!! And so did the rando customer :p

It was like an episode off of a sitcom, I couldn't believe it; it was so bad that it was comical. I am a very small 27 year old girl, and these old men really thought they could act any kind of way- probably just wanted to show dominance or something... I don't know.

I do not wish him harm. However, I do hope that every time he has to sneeze, it goes away. I hope that all his socks ride down in all his shoes. I hope that every time he goes to a restaurant, they take forever to bring his food- and when they do, it's incorrect. I hope that he hits every red light when he's running late. I hope whenever he goes grocery shopping, the cashier accidentally double scans an item. I hope that the next time he has to poop in a public restroom, there's no more toilet paper.

This man must be fired immediately. What an absolutely pathetic excuse of a person. Please, find a job that involves zero human interaction. This ain't the one for you bud. I truly hope you find happiness in your life so that you don't continue to project your own misery on every stranger who walks into your...

My experience at this post office on August 8th was extremely disappointing. I went in to pick up a package for my father, following the instructions on the orange slip left by the carrier. My father had filled out the slip properly, authorizing me to pick it up.

When I arrived, the clerk supervisor, Brian, required a physical copy of the recipient’s ID, which was not mentioned in the instructions. When I asked him to show me where this was stated, he became visibly angry and repeatedly talked over me, refusing to listen or explain the discrepancy. His tone was aggressive and dismissive, as if he felt his authority was being challenged simply because I was seeking clarification. The clerk at the other counter only spoke to encourage Brian further, referencing signage about this somewhere behind them that I couldn’t visibly locate.

I politely requested to speak with another employee to avoid further conflict, but Brian insisted he was the only one in charge and continued to raise his voice, completely ignoring my attempts to communicate. I left the post office feeling confused and upset, struggling to manage the panic attack this interaction triggered.

I truly had no ill feelings toward this man, simply put— I suffer with OCD and it is very difficult for me to reconcile discrepancies in clear written directions. I tend to ask questions until I confidently understand how a problem occurred and can be prevented next time. This is a huge part of how I have learned to cope personally with the overwhelming anxiety that comes with OCD. When I asked to speak with another employee, I was attempting to ask for them to accommodate me and make it possible for me to ask questions without compromising my ability to feel safe and calm.

The following day, my father attempted to discuss the situation with Brian, but was met with the same aggressive behavior. Brian even went so far as to chase my father outside, trying to start a physical altercation when his actions were questioned.

It’s shocking that someone with such a confrontational attitude holds a supervisory position. This experience was not only frustrating but deeply unsettling. The lack of professionalism and respect from Brian made a simple task incredibly stressful, and I hope no one else has to go through a...