The UPS Store — Local services in Champlin

Sometimes there are oversights; I made one recently, and I needed some parts rushed to a jobsite. That package, pre-labeled by a UPS account holder (me), was dropped off at this store at approximately 9am on a Thursday for UPS Red shipment to be received by Friday, so that work could continue on a project with a very tight timeline over the weekend. The UPS truck that picked up at this location didn’t get the package to the real UPS office in time for overnight shipment, so it won’t arrive until Monday. UPS says this is the fault of the person who dropped it off because it didn’t make the deadline of 7pm at “the real UPS.” After several hours of hold time on the phone (not an exaggeration), it was determined that the package could not even be delivered on Saturday (because I didn’t choose Saturday delivery service). I shipped the package on Thursday for FRIDAY delivery! Why would I pay for Saturday delivery??? Pay more to get it later than I needed it? I told UPS to upgrade the service and charge my account, but they said they couldn’t do that.

I do (well, used to do) almost all of my shipping with UPS. My vendors have my account number and that makes it easier for them. NO MORE. My vendors will be getting my FedEx account number on Monday, and I will ask anyone doing any kind of shipping to me to use any carrier other than UPS… and I will tell them why. If the vendor cannot ship with a different carrier, I’ll find a different vendor… and I’ll tell them why.

Now there are three people who cannot work for two days at a weekend rate. That’s 48 people hours… lost. How much do you make per hour? Just use that number and do the math. That’s quite a hit, and UPS, the company that didn’t pick up the package from the store that carries its logo on time to meet their own deadline, takes no responsibility whatsoever.

I hope you don’t let it happen to you. Go somewhere else. FedEx. DHL. US Mail. Carrier pigeon. Uber. Bike messenger. ANY other form of conveyance would be better!

Following up, this UPS store “replied” to my review asking me to contact them for more details so they can improve. I don’t know if that “reply” is displayed for the general public, but I think I provided enough information for them to… improve. Obviously they don’t take their customers...

The owner here (Ann) has an attitude and refuses to provide any assistance or information on an Amazon return that I dropped off back on December 22nd that tracking information on the UPS website states “Shipment Ready for UPS. When the shipment arrives at our facility the delivery date will be updated”. Label was created on 12/18/20 and UPS customer service confirmed that it was mis scanned at the facility I dropped the package off. Both Amazon and UPS customer service recommended I take it up with the facility I dropped the package off at and they would be more than happy to assist me in locating the package or guiding you through the steps in filing a lost package claim with the carrier. After work, I swung by the UPS STORE in Champlin on 1/13/21 at around 3:41 pm and asked Travis if I can speak with Ann.

Ann came over and I explained to her the purpose of my visit was to locate 3 missing packages that I dropped off at her store on the 22nd. Tracking information on the ups website does not indicate that the carrier has possession of the item or that there was even a delivery scan that confirms it was delivered back to Amazon Return Center Warehouse in Indianapolis, IN. Ann was annoyed and irritated with my presence and her resolution is “Sorry, but I cant help you. Contact Amazon”. Uhhh hello? I did that and Amazon recommended I contact you.

Note: Just because your UPS Store has a high track record of packages being lost and mis scanned once it leaves your facility does not mean that 3rd party senders are liable and held responsible for mis scanned and lost packages once it leaves ones’ hands and enters your store’s hands. Its common sense. So dont give me that “I cant help you”...

I'm surprised by some of the negative reviews of this store. I have come in many times over the last several years. So, I've both experienced and observed many transactions between customers and staff.

The staff always makes an attempt to be helpful. They are at least courteous and most regularly very friendly. Starting with the person who first greets you, on up to the owner, everyone is great to work with.

Yet, they are human just like the rest of us. There is no to predict when there will be a small rush of people coming in for service. It's not always possible to run in and out.

Life happens to small businesses, too. Every once in awhile, there is an unavoidable reason for short staffing. Or a piece of equipment may hiccup.

Fortunately, there are good systems in place where employees can resolve most issues either through the computer or by phone, to speed your visit along.

If you are in a real hurry or have a complex project, consider calling ahead. Quite a few questions can be answered over the phone.

But, as you may infer, it's not always able to provide the level of service to satisfy both UPS corporate standards and yours by simply answering a few questions over the phone. If there are too many variables or a situation that's either unclear or has never come up before and you just want a fast quote, you may have to bring your item in so they can see it.

P.S. If you just need to drop off an Amazon return that you're confident is ready to go and you don't need a receipt, just walk on up to a scale and say so. Don't be shy. Everyone at this store is...