Natural Nails — Local services in Chapel Hill

Worst experience ever. I avoided writing a review the first time because I enjoyed the customer service and feel everyone deserves a second chance. The first time I went to the salon I got my eyebrows done. I am extremely particular about my eyebrows. She did do a very good job. So if eyebrows are important to you I would recommend them. Later that evening I returned and asked for a gel full set. The service provider gave me acrylic. I didn't realize it was acrylic until he had finished a whole hand and instead of placing my hands under the light he turned the mini fan on. So I went ahead with the acrylic. The work did last 8 weeks and I only had 1 chipped nail after 2 months so the quality was well done, but I didn't get what I wanted... I also decided to pay for another guest to have her nails done as I am naturally a generous person.

Today I went in and had my eyebrows done again by a different lady who did an excellent job. So again this rating does not refer to the eyebrows just the professionalism and service. Anyhow, today after my eyebrows I got my nails done they were done and I am content with how they turned out, but they are not clean. Today someone with the name tag Sam did my nails. He was very rude. At the end of my service I explained i need to go to work, what do I owe you. Take this card out and swipe my card so I can leave. He proceeded to argue with me. I had to get stern with him. Then he swipes my card and it says declined. He tells me so I show him my account on my phone. The phone shows the money. Someone with common sense would say oh maybe its the machine. I offered for them to write down my information and I can return after work. They said no I said do you want to hold my ID they said no. I said well I've shown you the money. I've offered you solutions. I don't have cash. I have to go to work and your machine is broken so what do you want me to do. They said just come back. I said okay I get off at 6 I will be back. I walked out. 10 seconds later they come running out saying we called the police. Accusing me of stealing and saying I'm trying to leave without paying. I stepped out of the car and almost acted out of character, then the lady said no its okay. When are you coming back? I said I just told you I get off at 6 that is when I will be back. She said ok. by this time I'm infuriated and crying, because they are accusing me of something I did not do. I was already late for work so I just went straight to the bank. I told them I needed to withdraw she gave me the money and then asked how my day was I told her what had happened she said I can test the card for you. She did and said the card is fine. I'm sorry you had to go through that. I went back and paid them and told them they needed to get their machine fixed. ... BTW: I am a dark skinned- Jamaican who is also a young professional. I understand their concern, but there is a way to go about things and accusing people when you should be questioning yourself is not the way to go about it. I will be returning this evening as I am at work now and see that "SAM" did not do as good a job as he thought he did and he missed a step. If you are big on customer service and value quality I would not go to natural nails, unless it's just for eyebrows. Thank you for reading...

In a crunch for a wedding later that day myself and two others did a walk-in when they first opened. The salon was clean the people were friendly at first until I mentioned I didn’t like the quality of my gel manicure. So the lady that was doing my nails assured me it would be ok after a few coats of gel polish. However I was not satisfied with the outcome of my nails. She was so upset she threw sample nails colors to the next station grabbed my hands and said I’ll take it off. Even the manager Kevin(I thinks this is his name) came over and said they didn’t look really good and he would do them over. So after they were soaked off he did redo them and to the eye they looked great. Before Monday not even 48 hours after getting my nails done they were chipping. The picture with the different color nail is what I did at home lasted more than salon grade equipment and product. For over three hours of service getting my pedicure and manicure I settled with the colors not matching on my feet and nails but the chipping was too much. I will not be using Natural...

This was my first time visiting Natural Nails. I went in just needing dip nails and regular polish on my toes to get ready for a friend’s wedding coming up. I have been struggling with a damaged toenail that is taking a long time to heal and grow back. It has a whole section missing from it and, because of this, I had been avoiding using nail polish on it because I thought “Why bother?” It was still going to look weird. I figured I’d still get the polish changed on the rest of my toes and continue with my regular routine of putting a bandaid on over my bad toenail. However, the staff here saw the situation and suggested filling the nail with acrylic paste so that they could then paint the even surface and make it match the rest. They did such a wonderful job and I’m not afraid for people to see my toes for the first time in months! They also did an ombré pink and white SNS on my fingernails which turned out perfect! Cannot recommend this place enough. I will for sure be back...