Hibachi Poke — Restaurant in Chapel Hill

UPDATE: I spoke to the owner and he was very apologetic. I did receive food but was afraid it may have been tampered with so was unable to eat it. I agreed to stop by and talk to him and her when I get over this Covid!

I swear to God the most irrational, dramatic, rude, Interruptive, loud woman yelled at me over the phone for like four minutes straight. I placed an Uber eats order. Within minutes of the order being accepted I called the restaurant to tell them I’d like to add a couple extra sauces and please adjust the price accordingly. I sent little ❤️❤️❤️ with the special instructions because I typically love this restaurant. She said the kitchen close UberEats is wrong, I said that’s fine could you please cancel my order so I don’t get charged she said no no I can’t. Then almost cried for five minutes said she was making my order and re-opening the kitchen, I begged her not too. said Its fine it’s not your restaurants problem or hmy problem it’s a Uber Eats problem. She still yelled at me hung up on me twice, I’m not a Karen. I was understanding but I was fully being yelled at so I’m sure I did raise my voice a little bit. Worst customer service I think I’ve ever experienced. The food is usually good but definitely overrated and over priced. Sometimes when u can’t drive you go for the alternative and this is what I got this time! The front desk lady needs to be fired she’s completely unhinged.

I also recorded it so anyone wants to hear it just reply to this review! I’ll post on...

So I’ve been gone here for a little while now and I absolutely love their food their presentation is also adorable I myself get a very difficult Order because I do like to have a lot more veggies in my bowl and I’m OK with paying for that because the food taste fresh and delicious. I like my Poke bowls Really spicy with a lot of wasabi an soy sauce i’ll put down a picture of what I normally get if you wanna try it I got at least once a week because it’s right around the corner from my job and then I usually hit up meet fresh First for some hot tea and dessert that way my drive back my order will be done.

I also usually get the pickled ginger on the side because I like to take bites of it just to cleanse my palate from eating too much this keeps me full for the day which is perfect for me because I’m on a fitness journey to be slimmer than what I am now I sometimes have pickled radish that I get from H Mart as a side also

I would like to try the burrito but when I order online I don’t see it on there but I do know that they...

The woman at the register was impatient and rude. She didn't understand that I was picking up an Uber Eats order and became annoyed at me answering "Uber Eats" when she asked if I had a phone order or if I was ordering at the counter.

While they were preparing the bowl, I noticed they were squeezing plain Sriracha into the bowl. I mentioned that I had picked Sriracha aioli and the woman impatiently insisted that the Sriracha was Sriracha aioli.

A potential food safety issue I noticed was that they reused gloves. The cook removed, tossed aside, and rewore the same glove multiple times while preparing my order.

The food itself was fresh and decent quality. Unfortunately the large quantity of pure Sriracha in my bowl overpowered most of the ingredients. I wouldn't recommend this place due to the poor service. The cashier ruined my first experience at...