Siam Zap Pho — Restaurant in Chapel Hill

I eat at Queen of Pho every two weeks or so. I dine in, have eaten here for both lunch and dinner, and have brought many of my friends and family to the restaurant. I love it – it's one of my staple food places when I want to eat out, and I generally have a relatively high standard for food in general, but especially Asian food. I'm half Vietnamese and grew up in Southeast Asia, so I've eaten a lot of pho from various places; at Queen of Pho, I've had the spring rolls (maybe the summer rolls too, but I may be misremembering), one or two of the chicken + rice vermicelli dishes, and lots of pho. The spring rolls were decent but nothing special (I'd order it again if I was in the mood), the rice vermicelli dishes were okay (not bad, but wouldn't order again), and the pho is absolutely excellent – I order pho every single time I go to the restaurant and I really believe that the reason to go to Queen of Pho is to eat pho. It really is outstanding.

I also like the family that runs the restaurant. They recognize me and my roommate whenever we go to the restaurant, and that feels nice. They are...

This is where Queen of Pho used to be. Their pho was not pho so needless to say I was excited to try something new when Siamzap pho came along. Unfortunately, the pho is as watery and tasteless as it was before, leading me think perhaps the same kitchen staff is there? It tastes like they just used some pho flavored powdered and not the actual traditional spices and herbs... tastes like forgotten dreams.... Now, the Thai food is new. That was nice to see. However again, it left much to be desired. The boat noodle did not taste like traditional boat noodle. The guay tom yum was better. Up until here, they would have gotten 3/5. Good try. The staff was polite. I must take into consideration 2 unfortunate events. When I called to place the take out order, they gave me an estimate of 25-30 minutes. I waited a total of 1 hour. To top it all off, they forgot my massaman curry as a part of my take out order which I did not notice until I got home. I called them back to see how this could be reconciled. They apologized, said they would talk to the boss and call me back promptly. Still waiting...

Worst service I have ever had in a restaurant. No appreciation of customers whatsoever and only thing I received was the full of attitude from beginning to an end. Starting with belittling facial expression and tone of voice when cilatro was requested to blameful attitude when I was mistaken to think the extra noodle was served on the side, my first and last expression of this restaurant was nothing but negative. No apologies and appreciation whatsoever for customers. Plus, everything is overpriced compared to the other pho places in the triangle(their M size combo which is deceitful small size starts at 10.99! I’ve seen many better prices than this for the small size pho) In fact, I was personally so offended that I didn’t eat at all and paid for what I ordered and came out. My first time ever doing this in a restaurant. In my opinion, it does not matter how good the food is if they don’t treat the customers the right way. The choice is yours but i wouldn’t recommend this...