Best Buy — Local services in Charleston

Never shop at best buy(and yes I used lower case because they don't deserve any praise). I bought a laptop a while back with a protection and antivirus plan(bundled mind you) thinking that it's worth it seeing how a HDTV I bought from them stopped working. So the year is up and I had to renew(keep this word in mind) my plans, so I went by the store to pay for it there, waited in line for who knows how long and finally someone acknowledged me... to bad he had no idea what I was talking about so he got a geek squad associate and he said I couldn't do it in stores, that I had to call there 1-800 number to renew(there's that word again). So after I got off from work I gave them a call and they gave me the prices, yes, prices. Apparently it's no longer bundles and I have to pay for two separate plans, $139 for protection and $102 for antivirus. I asked the if I could just go into the store tomorrow to pay for these items and he said, "Yes, you can. The computers were down but there up and running now.". The next day I went into the store to pay for these items because now I have to pay for two things. So I waited in line again and of course it felt like ages before someone acknowledged me and apparently to renew(

Update: as of Feb 28, 2021 I haven't received email response from the General Manager or the District Manager to take ownership of the lack of customer service from the call center, unprofessional behavior. I feel Best Buy has gotten to big for their britches & feel they can treat their customers anyway they want. I was a long time customer of the local West Ashley, SC store. I haven't been back since December 2020 and don't plan on it.

Today I return $431.61 worth of merchandise and will return more on Monday. First I want to address your 888 number, which I believe is outsourced. I received the worst costumer service I have ever received. I first waiting for a called back 15 min, the 1st rep said she couldn't help me so she transfered cold call to another rep. In which he said he would have to transfer me also, now I was on this call for 45 min. Rep number 3 answered, I made him aware I was upset because of the previous transfers. Just wanted a simple answer to a order I placed online. I told him if he could not give me some sort of answer or answer my question I would go into the store to have it taken care of or canceled. He said do you want me to cancel. I said no I was going into the store if I wanted it canceled they could take care of it. Surprise to me the gaming computer that I ordered for a Christmas present for my daughter was canceled without my permission. I was very upset. Drove to the local store west ashley, SC to speak to a manager about what happened. By this time I was so passed I was crying. I felt the manager there didn't show any sympathy at all. He just said what could he do? First I want that rep that canceled my order written up. He said there was nothing he could do, no complaint email or pla e other than call the 888 number that really could careless. Never have I ever been so disappointed in a company. Your 888 maybe outsourced but they represent Best Buy. As far as I'm concerned I will order all electronic devices for Amazon. Just purchased a gaming pc, gopro 8 black, 2 gaming keyboards, and firestick. I Maynot matter to you but my voice does. I will give the company a bad review, post my experience where ever I can, and word of mouth goes a long way. These outsource companies represent Best Buy, the one manager needs to be trained to be a little more caring. Took my business to Amazon where there customer service cares about their customers. Returned ALL my items to Best Buy and reordered through Amazon with better deals.

Unfortunately No Longer A Customer of Best...

What an amazing experience. Yesterday I went in to find something to cover my capacitor for my car sound system. As I walked in I was greeted by all of the staff. Which is no surprise, because at this location this happens every time. Always welcoming. Then as I’m walking around trying to find the cover for my capacitor an employee asked if I needed help. I told him what I was looking for but Was struggling to explain what exactly it was I was looking for. This gentlemen (I didn’t catch his name) looked it up trying to understand what I was trying to say. Being patient with me as I tried explaining it. When he couldn’t quite understand he said he would be right back. He went and grabbed another employee, the General manager, Jackson. Jackson then heard me as I tried explaining what it was I needed. Then I said well “it’s in my car. If you wouldn’t mind I could show you.” Jackson walked out to my car and saw what I was trying to say all the while being patient and treating me like I was the only customer. Really making me feel special and important. When Jackson understood what I was trying to say he explained the sound subsystem set up I have and how they have modernized sound systems to not trip up and melt a car. He soothes my concerns. But he didn’t stop there! He then asked if I could pull my car around back to the Best Buy garage so he could see if he could do something for me.

Best Buy didn’t have the part I needed, but Jackson made sure that my car was safe and reassured me that I would be fine. Additionally not only did he soothe my concerns he made a cover out of scraps to ease my fear of the capacitor melting my battery.

Not only was he patient and kind but knowledgeable and helpful. I couldn’t be more thankful for his help. He truly made me feel like I was the most important customer. Not only do we need more people in this world like Jackson but we need more team leaders like him. What an amazing General Manager. You can truly tell that he cares not only about his customers but also about his employees too! The team looked happy to be working there. Thank you again Jackson and your amazing team at Best Buy in west Ashley,...