Coley Home — Local services in Charlotte

This is a hard review to write as the sofas I received were a 5 star. They are great quality and came quickly as well (rare these days) However the shipping and delivery is a 1 star as well as the "customer service" follow up received. Our sofas were shipped with their threshold delivery which failed to mention any restrictions. They will not drive down any gravel roads. Our house is quite far from the main road meaning our very heavy sofas would be dropped in the street ½ mile from our house. I found this out 20 minutes before the delivery driver would be there so I had to scramble to find a truck and people to help get them to my actual threshold at a big expensive to myself. I emailed the company with some feedback regarding this and got a very generic...

Coley Home is a top notch company. From the look and quality of their products to their incredible customer service I would highly recommend purchasing from Coley Home. One of my chairs I custom ordered came with a small fabric flaw that I was concerned would get caught on something and turn into a hole. From the moment I contacted Coley Home they were super responsive, friendly and so easy to work with. Sadly you don’t find these qualities in many companies anymore. Not only is Coley Home replacing my chair but they are allowing me to keep the other chair until my new one is delivered. Thanks for creating a fantastic company that I can confidently purchase from and...

It has been nothing short of a pleasure working with Coley Home. From start to finish they have been responsive, considerate and accommodating to my every question, need, phone call, email ... I am beyond impressed by their customer service team ability to problem solve and work with the production team to solve problems. Their pieces - I can tell - are built with genuine love and care. LOVE...