Food Lion — Local services in Charlotte

Hi, I was in Food Lion on December 20, 2024 in Cortez. The customer service rep was very rude and unprofessional when I was trying to pay for my lottery tickets telling me he was tired and I said OK I’m just trying to pay for my tickets and I told him it comes with the territory because I deal with customers all day myself so he was just rude walked off and left my lottery ticket in the machine, and I had to get another customer service rep Jason to go get the ticket for me because I can’t go back there And I spoke with a manager Tyler and Terrence who were very professional and they should get a raise, and Jason went back there to get my ticket for me. He was very professional and and nice and should get a raise. And last Janeesia She’s a new customer service rep that was upfront and very rude and unprofessional. When I was talking to Cortez. She had nothing to do with the conversation. All I was asking her for help she needs to be addressed and discipline as well. Also, all this happened around before 10 PM when Customer Service closes lottery it’s all on surveillance video. As I was leaving the store Cortez did come outside and ...

My complaint is the Park Road store's poorly printed, illegible receipts due to their ink cartridges not printing well. I have received receipts at several registers with the same poor printing. Cashiers make ring errors and I have experienced over charges on items in the past and had to return to the store for refunds. I feel it is not unreasonable to expect and receive a receipt you can read. I spoke with the manager and his response was like the cashier's, that it's the cartridge. It's like it's an insurmountable problem to change a cartridge, when some stores can even email a receipt. Well, change the cartridges at the beginning of the shifts; fix the technology. I wrote a letter to corporate customer services and sent them one of my receipts but so far have not received a response. I have NEVER regularly received almost-unreadable receipt from Publix, Harris Teeter, Walmart or any store. Customers should not have the question the accuracy of...

This was my favorite grocery store to go to until I was treated horribly from the lady at the express line tonight by the lottery desk she really disrespected my son and I by asking both of us for our Ids for me to buy wine that I cook with. My son is 13 years old I was very insulted and I will be reporting her to the district I never been treated so badly at a place I spend my hard earned money at. I went to Publix after that and was treated with the upmost respect ever I will not be returning to this Foodlion please hire people with better customer service skills and not treat people like they are criminals.I did not get her name but it is the lady that was running the cash register at the express line on August 11, 2018 at 9:30pm she is a sad miserable lady.Customers should not have to deal with bad customer service because you unhappy...