Poseidon Spa — Local services in Charlotte

Posieden Spa

Services: A Prices: B Experience: C

Over the course of a week and I spoke to the staff and managers at the spa to plan a birthday spa day for my sister. The staff was very friendly although there was a bit of discontinuity based on who i talked to. The spa is very fancy, new and more expensive than the JW Marriott spa across town. I thought it’s a birthday let’s go all out. It was about $600 for two 30 min facials and one 1 hour massage.

What was planned: I made reservations for two facials for us, and one massage. They told me they will get my sister a special birthday gift. They said they don’t have a steam room but that we would have access to an executive lounge with complimentary food and beverages as I waited for her service. It was a lot but I thought worth it.

What happened: from the moment we arrived (albeit a bit late) it was a little bit chaotic. They put us each in a room and we disrobed and laid on our beds to get ready for services, and then they had to come in and had us get dressed to switch room because they got the timing wrong based on the staff that was available. Not exactly a relaxing start. When I asked about the executive lounge, the staff had no idea what I was talking about and then when they finally figured it out, they took me to the lounge, which had Halloween candy like mini Hersheys, i wouldnt call it executive. I mean that’s cool but not exactly a spa experience. I also had to remind them about the gift bag even though they knew it was my sisters bday, which was awkward. Then in the billing, they charged me three transactions at the wrong amount, not reflecting the $25 voucher I had from the front desk. So they refunded the three transactions on my card. However when they rebilled it was the same amount, which makes me doubt if the vouchers were actually used.

The services on the other hand were very good. My sister enjoyed the massage and hydra facial and I loved my facial. The esthetician was so nice and very knowledgeable. I just wish the overall experience was a bit more premium and elevated like what was described when we booked.

So if you have options, I would suggest trying the JW Marriott spa first until Poseidon works out the details to deliver a better spa experience. Or if you just care about the service and not price / experience, Posieden may be a...

Our group of six recently celebrated a special birthday at Poseidon Spa, and it was an absolutely perfect experience. From the moment we arrived, we were welcomed with warm smiles and a tranquil atmosphere that made us feel immediately at ease.The spa staff went above and beyond to make our celebration memorable. They had thoughtfully arranged a beautifully decorated lounge area with complimentary bottles of champagne, adding a festive touch to our day. Each of us enjoyed a relaxing massages with rejuvenating enhancements. The therapists were incredibly skilled and attentive, ensuring that every treatment was personalized to our needs. The quality of the services was exceptional, leaving us all feeling pampered and revitalized. The executive lounge was an added bonus, offering a luxurious space for us to unwind before and after our treatments. It featured comfortable seating, a selection of gourmet snacks, and refreshing beverages. The ambiance was perfect for our group to relax and enjoy each other’s company in between spa sessions.

To our delight, the spa also offered a beautifully arranged fruit tray from Mico's Restaurant. The fresh, vibrant assortment of fruits was not only delicious but also a refreshing treat that added an extra touch of luxury to our day.

We also loved spending time on the outside terrace, which offered stunning views and a tranquil atmosphere. It was the perfect spot to sip on our complimentary champagne and take in the beautiful surroundings, making our celebration feel even more special.

The combination of luxurious treatments, personalized service, and the extra birthday touches made it an unforgettable celebration. We left feeling refreshed, cherished, and already looking forward to our next visit. Highly recommended for anyone looking to celebrate a special occasion in style and comfort!

A special thank you to Erika, Dory, Paris, and the rest of the staff for their exceptional service and attention to detail. They made sure every aspect of our visit was perfect, and their efforts truly enhanced...

This place should not be a part of the Grand Bohemian. I booked this hotel with the Spa experience for my 50th birthday with a group of friends. We all had Spa services scheduled. Upon arrival, the spa was empty and there was a note saying due to an emergency noone was working the front desk, but the service appointments were running on time. No directions about getting acclimated (robes, towels, drinks, etc). I left and came back about 10 minutes later and was greeted with a warm smile from the nasty manager named Erica, I stated I was there for the day and really was excited about the services, she said there was no where to lounge while waiting on my services except outside on the terrace in 100 degree weather. I was extremely disappointed and expressed my disappointment, wanted to cancel and she said I would be charged the full service fee of $170. I asked her about the policy and she stated it was on the email confirmation. She stated she was going to call and get a copy of the recording of my original call and I asked her the date of the email (still waiting on those). She ended up saying we would not be charged and she would see if someone else in the hotel would take our appointments. Hours later the front desk called because she added the service fees ($540) to the room and they were asking for an additional hold. We were locked out of our room because of this mess. Luckily someone with sense removed the charges and we did not pay. She later called me after I checked out and twisted the truth on so many things. I told her she struggles with telling the truth and she finally hung up the phone on me. What an embarrassment to such a gorgeous hotel. This review aligns with many previous reviews. Stay away from this Spa, especially Erica. She is nasty,...