Wells Fargo Bank — Local services in Charlotte

If this is not your normal branch don’t waste your time. They profile you (as a person) when depositing checks, the tellers don’t know what they are doing (deposited one check in error twice, so it came up looking suspicious on my business account and put a 10 day hold on my check).

The branch manager not only isn’t helpful, he basically doesn’t care. Called Wells Fargo about the check hold, they said the branch manager has to look into it (the hold was branch specific). So I called this branch (university branch) and the branch manager gives me the run around “I can’t do anything about it” and “whatever the hold date says on the receipt is the day it will be released” which is 7/12, he didn’t ask for account info, didn’t check anything, he genuinely did not care (called for him 3 times over the last week, and every time someone says he is there but unavailable). Worst branch I’ve ever been to. Takes two minutes to check if funds have been collected from another financial institution, but you rather have an unhappy client. I won’t cash in a 2 cent check here again! Thanks for the experience

Called my normal branch, the funds have been collected, and the hold was taken off in a matter of a 2 minute PHONE CALL on 7/10, two days before what that receipt states

Customer service is big for me, it is how businesses stay in business. Don’t settle for people who just get by and don’t actually care about their customers! UNIVERSITY BRANCH IS A JOKE! All he had to do was look and see those funds were released (if they weren’t, then I could understand the hold, but they were). Put a 10-day hold on your paycheck every two weeks and see how that feels since you...

Absolutely the Worst Banking Experience – Avoid at All Costs

It doesn’t matter if you go inside or use the drive-thru — you’re guaranteed to wait over 25 minutes every single time, no matter the time or day. This location is a complete mess. If the staff has no interest in serving customers, why even bother opening the bank at all?

I opened my business account here years ago, and things were never this bad. I deeply regret ever choosing this bank. The service has gone completely downhill.

Drive-thru? Don’t count on it. They randomly shut it down during the day and just slap up a sign saying “Closed, sorry” like it’s no big deal. Totally unprofessional and disrespectful to customers’ time.

Corporate needs to step in immediately — this branch is damaging...

I just sat in line for 45 minutes for change. When I first pulled up to lane one there were only 2 cars ahead of me, lane two had two cars, lane three was closed and lane four, but lane five was open with one car there. I moved over to where the one car was and we sat there for 30 minutes. While we still haven’t moved they open up lane three and four. Once I seen new cars in a newly opened lane being taken care of first I switched to another lane. Once I was seen finally I didn’t like the service I’d been given. She couldn’t put all my change in my bag and went on to tell me I should be in line one next time which I was but they took so long on lane one and also the lane I switched to that I may just go...