Chick-fil-A — Restaurant in Charlotte

If I could give this location no stars I most certainly would but the cashier Yazmari was very empathetic unlike the manager Daniel Ziskind and co-worker Elizabeth. I have never been inconvenienced or felt so unwelcomed at ANY Chik Fil la EVER and I was very disappointed and almost degraded at the service my family received here. I ordered our meals via the mobile app: 2 chik minis meals, 1 Chik mini entree and 1 grill chicken egg white meal. Upon receiving my order I walked back to our car to distribute the food to my 2 sons and partner. However, we realized that we were given 1 Chik mini and 4 hash browns, no problem because of the stellar customer service I’ve always received from all locations. Unfortunately, I was met with a somewhat insulting response. I first advised Elizabeth of the error and had even brought back the two hashbrowns to exchange for the missing minis yet she seemingly did not know how to resolve the issue (go figure) by giving me the two minis. She called on a team lead in training who seemed to want to give my the minis but she went to the knee the manager or team lead,Daniel. He wanted The receipt and I informed him I ordered it on the app & he asked me my name, looked up the order. Daniel instructed her to have me bring the bag back and he will re-bag it with the correct items. I’m telling them my kids and partner have the food in their possession in the car. It will be very inconvenient to get all those things. At this point Elizabeth proceeded to tell me the manager need to see the bag I assume he did not take my word. Livid I walked to my car gather all the contents, literally grabbing food out my kids mouths to put back into the containers. As I walked into the pick up area I heard Elizabeth tell Daniel “oh [?] she has all the food in her arms!” I don’t know if she as laughing or In awe that I brought the food back. I made sure they all understood this was very inconvenient, and I was on my way to take my kids to a water park by a certain time & wasted 20 mins that could easily been resolved by taking the two hashbrowns in return for two Chik minis. I hate to say it was because of the color of my skin but in these days and time this makes me think twice. As well as their was another African American gentleman that had the same problem - order missing contents purchased. My school does business with this location for teacher appreciation, school events as well as my Church (Elevation) I definitely will implore that they choose another location for these events. I demanded a refund of my order and took my money to the Concord location. I mentioned my horrific experience to the manager at the Concord location and it was told that they’ve had several customers to come to their location and stated the same time thing. I will NEVER go to this location again Or support this location for events at any organization I am...

The Manager on Duty "Dean", displayed the most horrible & extremely unprofessional behavior I've ever experienced in my lifetime. I came in to dine for dinner (with my family of 4), after working a 12 hour shift at the Hospital. We entered the restaurant at 8:40pm, with several people still dining (we literally watched Dean bring a meal order on a tray to one group of people). After waiting in line for awhile, I communicated to the Cashier (Jasmine), we would like to dine in & she quickly stated, "Oh no, my Manager won't let you because we close in 15 minutes." I was astonished to hear words like that from a Chick-fil-A employee. I had always admired Chick-fil-A for there Christian beliefs & their very HIGH standards. Unfortunately, that ALL changed for my family & I tonight. I then requested that Jasmine allow me to speak directly to her Manager & she quickly responded "okay you all can sit down & eat but my Manager is going to have you leave at 9:15pm. I'm still in shock with what I was hearing. Jasmine then continued & said "we'll have to put your food in a to-go bag." I responded & said, "No thank you, I prefer a dining tray as we anticipated sitting down & eating while our food was still hot. Jasmine continued to take our order which came to a total of $57.31. We then reminded Jasmine to provide us with a food tray & she stated she would need to ask her Manager. Jasmine proceeded to speak with her Manager & he told her that he could not do that & would be placing the food in a to-go bag. We then requested the Manager's name for reference, so Jasmine proceeded back to the Manager to inform him that we were requesting his name & he stated he was not obligated to give his name. I was appalled & highly disappointed with the Chick-fil-A experience tonight through the representation by the Manager on duty "Dean". We told Jasmine, "no worries & that we would not be returning to this location EVER! Before we proceeded to walk out, we then asked another employee that overheard the conversation, what is the Manager's name & they politely said, "Oh, that's Dean." So there you have it, THE WORST experience at a Chick-fil-A. What made this experience with Dean the worst EVER, is because the group of people he allowed to dine in & bring their food to was a group of white people & my family & I are black. So, I believe Dean's motivation was racially influenced & this is UNACCEPTABLE in 2024. Chick-fil-A...

I’ve had TWO major issues with this location. As a former employee at a chick-fil-a, I know the standards that the managers typically hold the staff to. However, this specific location is AWFUL. The first bad experience was placing a pickup order at 8:50 pm. I made it, walked up to the doors for them to be locked. An employee was clocking out and was exiting when I stopped them. I asked, “Hey there! I placed a pickup order ten minutes ago. I’m aware you guys close it at 9, but I made it right on time. Can I quickly grab my food?” The response was, “Sorry, no. You’ll have to go get it through the drive-thru.” The drive thru was wrapped around the building more than twice. Needless to say, I was infuriated. Not sure if the employee was just lazy or if this happens often, but this wasn’t right.

The second experience was even WORSE than the first. I was working as a Dasher (DoorDash) and went to pick up an order. Upon arriving, the person responsible for mobile orders/DoorDash had no idea where the food was. Instead of grabbing a manager, she shrugged and carried on helping others. I thought that surely she told a manager or another worker. No. She did not. After a long wait, I asked again. This time, she grabbed a manager after finally checking to see if the order was on the screen. Apparently the DoorDash order was stolen. This happens more than it should. Instead of remaking the food and apologizing, they told me to contact DoorDash support. After waiting twenty minutes, I told chick fil a that no one was picking up and the customer was still expecting her food.

What did they do?

Nothing. Told me that they couldn’t do anything.

Like I said, I’ve worked at a different location before. We had similar situations happen. Instead of pissing off the customer and Dasher, we remade the order and apologized because we WANT to retain current and future customers.

After all of this, it’s safe to say I will not be returning to...