Wells Fargo Bank — Local services in Charlotte

I have never been so dissatisfied with inhuman customer service as I have with Wells Fargo. If you are looking for honesty, no hidden charges, genuine customer service and not robots repeating policy that they fail to explain upon you starting an account with them, then you are better off taking your money elsewhere. I have been with the bank for years until I began obtaining hidden fees subtracting my own funds from my account that have never been present in the years that I have spent with this bank, and that remain misunderstood without honest justification. Do NOT bank at Wells Fargo

Wells Fargo has been my bank for years. I was getting direct deposit up until they took a "legal" fee without notifying me which resulted in having a negative account balance. I stopped my direct deposit because Wells Fargo took my money without my consent and didn't feel safe knowing Wells Fargo could remove money at any point without my consent. When I went to deposit they put a hold on my account for 3 weeks, saying I had been overdrawn recently (which was their fault). They could not provide me with a paper documentation to explain the legality of this and they could not give me an answer. When I asked who regulates them she didn't know. Customer service sucks. General practices sucks and I cannot wait until they release my funds so I can switch to a better bank.

I deposited a $3500 check into my checking account on 8/25/16. I was told by Wells Fargo that the funds would be available the next day. Considering the amount of the check, I felt that there would be a holding period on the check. After over 24 hours, I went to my local branch to confirm if the funds were available. I was told that there was no hold on the check, and all funds were available for immediate withdrawal. I then commenced to pay out some bills. 39 hours later, I received an email from Wells Fargo stating that a hold had been placed on the check and the funds would be available on 9/07/16. I contacted Wells Fargo to explain that I had been advised by their employees that the funds were available before making any payments. Their response was "I'm sorry, the funds will be available on the...

I've seen better customer service at a Wendy's. When you walk in, people scowl at you and it seems like you have inconvenienced them with your presence. When I tried to use the restroom I was told that there are "no public restrooms" as if I was a homeless person walking in off the street. People in line nodded at me and rolled there eyes as if to say "this is what it's like here". The man tried to tell me "It's a secure area" - while bathroom is in clear site with no doorways blocking access, what is secure about that? Are they guarding Charmin 2 ply? Rude staff was too busy to see someone looking to open up an account - I am SO glad I saw it before I opened up an account and got stuck here. These guys are the McDonalds ice-cream...

I tried to access my safe deposit box today and because of COVID 19 - this branch is closed. I pay $60 a year for access to this box 5 days a week. The only thing that was posted about safe deposit box was to call another branch's number. They proceeded to tell me that I could only access my box on Tuesdays or Thursdays. Why is that not posted on the door? I'm trying to sell my vehicle today and will be unable to because of this. Wells Fargo, do better.

Edit: I gave this review originally a 1 star. They actually did make a special trip down to the branch and allowed me to access the safe deposit box in time. Sorry for the delay in writing this. Thanks...