Staples — Local services in Chehalis

Hi. the only reason I'm writing a review is so I can track down the owner of the store. I've never done this before but I called in to talk to the manager to mention someone that was rude and according to the phone call that person was the manager. I went in there for on Amazon drop off like we do so much. It must be very frustrating to deal with that department a lot but walking and having My head down in my phone I went directly to where the drop off has been for the past several months but I did notice there was no line. My mistake asking if that was still the line.. the manager told me that if I would have been looking for the sign I would have seen where it was at. Not looking for trouble but I thought that was very rude and it caught me off guard. When the drop off area changes ever so often I think people are confused and a lot of times you don't look for a side you just go where you assume. We have fast paced lives haha. On my way out there was an older gentleman with a big box and I noticed it said Amazon on it and he was headed exactly the direction I went because he too assumed it was in the same spot. I let him know that he had to go around or someone might be upset. I do not think a manager of a store should treat people that way and I wasn't even in there coming with a fight. Pretty rare you see that coming from a manager. Thank you. Chehalis...

Typically, I like going to staples. But the last few times I've gone in there, the service has been horrible. I had to wait 20 mins for a worker to help me because they were out of boxes on the shelf, but I could see them on top. Then had to wait 10 minutes for them to get the ladder. What I noticed is that he only took down the boxes I needed, instead of refilling the shelf at the same time. Meaning the next person would have to go through the same wait. Then this morning, my lazy boy office chair I bought last year broke. I called Staples, told them what happened. Worker asked me if I bought a square trade warranty, I said no, the chair had a warranty. Worker told me I should have bought a square trade warranty. I asked to speak to a manager. She sighed and said just a minute. Manager picks up annoyed. I told him the situation, he asked me if I bought the square trade warranty. I told him no, the chair has a warranty. He told me that the chair wouldn't be covered. I asked if he was sure. He sighed at me and said hold. 3 minutes later he gets back on the phone and tells me that the Lazy Boy chairs had a 10 year warranty, gave me a number to call and hung up. Staples just lost my business and more importantly, my company's business. This kind of service, is why communities stop...

I came in today, to return something using UPS, however I had a QR code return, NOT a pre-addressed paid for label. I appreciate the sales associate who saw me coming in to grab a cart and saw the QR code print out for my return (microwave). She/they told me they didn't accept that kind of return, I then started to argue, saying, I've done it before, pointing to where the UPS returns were. She/they then said, yes but they have to be an addressed label (not sure if correct wordage). I stood there, thought about it, remembered what I had brought back...She/they were right. I felt like a dumbass.

I was upset with myself and not the store. I had already driven a half hour to get there, and it would have been another 45 mins to get to the correct place. And then I would have to drive an hour back just to get home. I wasn't about to do that, so I nopped to her/theirs advice for the closest location of a UPS QR code store.

This is a UPS return store, HOWEVER, you have to have a label already from the people that you are returning the merchandise too :) I hope that helps out people out there! I've seen a review where someone wasn't very clear.

And thank you for your help, Staples associate...I wasn't mad at you, I was...