IdentoGO By IDEMIA — Local services in Cherry Hill Township

Review for IdentoGo Fingerprinting Service - Cherry Hill, NJ

I had an extremely disappointing experience at the IdentoGo location in Cherry Hill, NJ. I had a 9:30 AM appointment for dual-state clearance fingerprinting required for my childcare job. I had previously completed fingerprinting in Pennsylvania without any issues, but this experience was entirely different.

I arrived at 9:24 AM and entered a waiting room filled with about 15 people. There were handwritten signs instructing us not to check in and to just take a seat. There was no staff present to guide us or explain how the process would work. After waiting for 10-15 minutes, an employee finally emerged and asked who had a 9:30 appointment. About five people, including myself, raised our hands. Instead of using a check-in system, she asked us to figure out among ourselves who had arrived first. This led to some mild confusion and a brief conversation among the group. No one was loud, aggressive, or complaining—just chatting and chuckling about how odd and inefficient the process seemed.

Suddenly, a woman from the back room pointed at me and said aggressively, “You’re next.” When I politely mentioned that there were others ahead of me, she interrupted and insisted, “No, next!” I was taken aback by her tone and approached her as instructed. She then accused me of “causing trouble” and claimed I was “lucky” they didn’t shut down the entire waiting room because of my behavior. This accusation was completely unfounded. She also made a sweeping announcement to the entire room, telling everyone to “sit quietly and stay off your phones” or she would close the waiting room and stop fingerprinting altogether. It was shocking to be treated this way, especially when no one had been disruptive or inappropriate. she was totally on a power trip and acted as though us giving any sort of feedback was being viewed as a hostile takeover. It was really over-the-top

When I questioned the disorganized check-in process, she responded in a condescending manner, stating that they couldn’t take names because some people want to keep their identity private. I calmly pointed out that there must be a better way to streamline the process while maintaining privacy, but she dismissed my input. She then said she would report to my employer that I was being “difficult,” which I felt was a clear threat. I decided to remain silent the rest of the interaction and was prepared with all of my information and form of payment.

During the fingerprinting itself, she was rough and abrasive. She repeatedly told me to relax my fingers and insinuated that if the prints didn’t go through correctly, they wouldn’t be processed. I couldn’t understand how I was at fault since she was physically holding and pressing my fingers herself. I couldn’t help but feel that her comment about the fingerprints not going through was a threat.

This whole experience left me feeling disrespected and deeply uncomfortable. I work in a field where I would never treat clients with such hostility, and I certainly wouldn’t tolerate it from my own staff. I took the high road, but it was difficult not to stand up for myself because I felt if I did she would retaliate. I understand that working with the public can be challenging, but there is no excuse for belittling or intimidating customers, especially when no one in the waiting room was behaving inappropriately.

If I didn’t urgently need my fingerprints for work, I would have walked out. I strongly advise others to avoid this location if possible—customer service here is not just lacking, it’s...

I just had my fingerprints done at this location. The lady who took my prints was quite impatient/brusque with me. She kept telling me to relax my hands and stop pressing the screen. I told her I’m not trying to, which she did not seem to believe. I suppose having someone I don’t know manipulate my hands while simultaneously telling me to relax must have made me involuntarily tense, so I apologize, but that is only so much under my control. A few minutes later, I unexpectedly felt faint and told her I had to sit down. She let me sit for about 3-4 minutes before she asked if I was ready to complete the process (I only had my left pinky remaining). I felt recovered enough by that point to do so, and I managed to finish and pay. However, when I walked out to the waiting area, I felt sick again, and I asked the receptionist if there was a bathroom I could use. The lady who took my prints directed me to the women’s bathroom around the corner. I estimate I was in there for about ten minutes at most, but throughout that time I was sweating and having severe abdominal pain. The same lady opened the bathroom door and told me I needed to leave the bathroom. I apologized and reminded her I wasn’t feeling well. She reiterated that I needed to leave because this was the only bathroom available and there were two people waiting to use it. I managed to get myself cleaned up and leave, still in pain, but when I walked back into the hallway, there was nobody waiting to use the restroom, which I thought was odd since it seemed to be such a big deal a minute prior. The receptionist, meanwhile, allowed me to wait in the lobby for my husband, who arrived a few minutes later.

Overall I am disappointed with the way I was treated under these circumstances for several reasons. First, I understand this is a very tedious job and the current heat wave certainly doesn’t make anything any better for anyone, but more patience and warmth would have been appreciated. I might have been able to relax more easily. Second, I am also sorry that my being ill was an inconvenience, but I do not understand what the bathroom emergency was. The men’s bathroom would have suited everyone’s needs just fine for the time being until I felt well enough to leave (the toilets work the same regardless of gender). Finally, I am a nurse—if I had seen someone in my same situation I would have tried to get them some water or a snack to help them feel better. Instead nobody asked me how I was feeling or if I needed anything, only if I had driven or walked to this office. If someone is visibly ill (as I was) and feels they might faint (as I clearly stated), that is a safety risk that requires first aid, especially when hot weather could be a factor. I did not expect or need anybody to call an ambulance or watch over me but I did expect to be treated with more compassion.

Please treat your customers better in the...

Went to the Identogo in the Colwick Business Center Cherry Hill, NJ; among the worst experiences I have ever had visiting any office. Arrived for my appt just prior to opening, waited outside until Jackie, the most unpleasant woman imaginable, flung the door open to let people in. Didn’t smile, didn’t say good morning, didn’t hold the door just turned on her heel and went into her office. From there she barked orders, take a seat, tell me your appt time…she spoke in a way that it required several requests for repetition which she did do but reluctantly. I produced my original documents along w other documents I thought might be needed/ helpful. She rejected my original birth certificate out of hand but did not explain why. I learned subsequently that a certificate of birth registration is not the same as certificate of birth. It would have been nice if rather than reject my documents she clearly explained why they were rejected. Clearly this woman seems to hate her job; she has no business being in a service oriented field. The joke of it is this- our country is literally losing its mind. We have a felon masquerading as president in the WH but an original birth registration document with the names of my parents and all other required information is insufficient because it says birth registration and not birth certificate. Long and short of it- this is a horrible office staffed by an equally horrible woman. Arbitrary rules don’t preserve the safety of travelers but maybe not having a criminal in...