Jordan Jewelers — Local services in Cherry Hill Township

If I could give this place 0 stars I would!!! I purchased a 10K herringbone chain for my boyfriend in July and spent over $600 with them. Since purchasing this chain it has broken in 4 DIFFERENT places in the span of 4 months! The customer service is poor, I could not get a hold of a manager over the phone. I had to physically go to the counter just to finally speak with a manager, and he argued with me the entire time. Offered no solution and made it seem like he was doing me a favor by fixing the chain when it comes with a 1 year warranty. I am thoroughly disappointed with the quality of my $600 purchase, will never buy any jewelry with them...

I’m super frustrated with this business. I had dropped off a ring on Monday which only needed a simple resizing and they told me it would take maximum 5 days. It has now been over a week and they haven’t even called me to given me an update— I had to call them everyday asking for some sort of update to which they tell me it should’ve been in by now and simply isn’t. This ring was very important to me and it seems this business has no regard for its customers as they continuously have lied to me every time I call. I would not recommend this place to anyone and regret ever bringing something...

Terrible business. I visited their stand in Christiana Mall in Delaware. The sales person showed me a chain but then swapped it with a different item of lower quality and craftsmanship. This chain was defective and definitely not what was displayed. The salesperson was not transparent or truthful with the store policies and deceived me into signing a "contract" where the item was "leased" at a 400% mark-up. When I tried to return the item, they then told me there was a no-return policy which was not disclosed at time of purchase. I'm considering legal action. Avoid...