Burri Jewelers — Local services in Cheyenne

My rings were sized too small. Maybe because they didn’t size me properly. Instead, they sent a request for the same size as my solitaire for my enhancer ring. When it came back too small, they told me since it was their fault for messing up in the first place they’ll size me properly (half a size bigger on both rings) solder it, and put a rhodium finish free of charge. We discussed it being centered with a second set of brackets to align it. They promised to have it to back to me by the Saturday before Thanksgiving. I went in to see it was soldered sideways but this time the ring at least fit and the diamonds glistened beautifully. I was still disappointment, angry, and embarrassed for trusting them a second time to go home with a rookie mistake and no time left to make it right with another jeweler before all of my family saw the poor craftsmanship. I was livid! I will now have to get the ring and enhancer fixed with someone more qualified and who will do what I asked them to do. I do not recommend Burris. It wasn’t the end result I wished for. I thanked them for their services thus far and will...

Went in to look for a ring for my husband, we were greated by a nice woman but eventually we AND her were overcome with the son of the store (owner) he was rude and I tried every possible moment to not listen to him. Then when we were deciding on rings for me and my husband his demeanor entirely changed and he all of a sudden became nice and started negotiating prices. We decided on rings for each of us, and he wrote down the prices and sizes of our rings on a card. Well a few days later my husband went in to pay and he told my husband he never said he would give those prices and he lost the order and even put in the wrong size for my husband's ring. We still have the card that he wrote. He ended up honoring his prices, we got our rings and when my husband went to pick them up when they were ready he AGAIN told him another WRONG price. He then didnt even offer him a box to put the rings in!!!!!!! My husband had to ask for one after spending so much money with them!!! Terrible customer service, will not be going to them ever again wich is...

I am so glad I found this place. I was so bored with all the same stuff that all the jewelry places sell for a higher prices with boring designs. Burri's has one of a kind jewelry, super friendly staff and are willing to go above and beyond to help you get your vision. I am a very particular woman who knows what I want and has done my research. Patrick was absolutely respectable kind and patient with me, I know that at times I may be a bit to handle, but he completely understood where I was coming from and delivered on my vision. There isnt anything that they can't get or do at Burri jewelers. What I like most is that it's not some corporate company that selling this over produced jewelry, this is a family owned business who customizes and find unique pieces. I highly recommend this jewelry store, where you get more bang for your buck you get the absolute best quality for your money and depending on the time of year that you buy it you can get absolutely...