Menards — Local services in Cheyenne

For the everyday homeowner Menards might suffice, however, if you don't want to be defrauded or are a contractor/professional or homeowner doing a large project this is the last place that you want to shop.

On February 27th and in March I made about $183k in purchases in about 4 transactions for the construction of a custom home in Colorado that included practically everything to build a home like nails/glue/icf/doors/rebar/electrical/tools/plumbing/floor joists/lumber/trusses and much more. The process to make those 4 transactions took about 11hrs in store because of Menard's archaic payment system and employees that are very poorly trained and lack experience...this includes store management. Their website does not have the ability to share built carts with themselves/employees so the employees where forced to have me email the pdf of the cart to them so they could print it out to paper so they could transfer it to the store system by using pencil to mark off progress on a cart that was about 18 pages long, so that I could make the large payment in store with cashiers check as they do not offer wiring or electronic options that are typical in this industry.

I discovered mistakes by Menard's employees on the first large $137,834.55 order (see pic of 7' receipt) the day after it was made in-store, such as ordering 10 ceiling fans even though I handed them a list with 1 ceiling fan or ordering 1 garage door when I had listed 3 to be ordered. I contacted an employee immediately and requested to return the items that totaled about $13,465 but was told that I needed to wait 10 days so that my CASHIERS CHECK could clear. I waited the 10 days and then was told that I could only make the return in store, which I did. Then I was informed that the return needed to be reviewed by corporate because it was over $10k. One would assume that this review might take a week at the most, however, in my case I only heard of an answer 3 weeks ago that my return was denied after I called Mike the store manager and was only told it is denied because of video evidence, even though I never received these items. I requested an accounting of why my return was denied, however, Mike did not have anything and told me that he could do no more and to call Menard's general customer service number and leave a message then someone would write me back via snail mail. I have left 2 messages requesting an accounting or explanation why my money is unjustly being held by Menard's, however, I have yet to receive any response...shady.

Menard's employees told me that my purchase broke store records, which is kinda cool, however, I am a small fish at Home Depot where a problem like this would never occur.

I do not have the funds my company desperately needs to operate because of Menard's actions and incompetency....Do not make the same mistake that I did.f

• 7/29/25 Response to Jennifer at Menards: The email you provided goes to Mike the store manager whom I have been talking with since day one and he is unwilling/unable to help me and has directed me to a 1800 number where I get no response. You are holding both my money and the products, which is stealing from my company. I demand an accounting and return...

Where do I even start. My husband and I came here about a week ago to price out some wood. We have never been here and thought it would be like other places similar. Boy were we wrong. After walking around the whole store finally found someone to help locate the wood we needed and it was more of a "it's over there" kinda help. Once we got to the outside shed we found the wood we needed but the only way to price check it was through a QR code, and we both left our phone in the car. So we decided to walk to the side where the deliveries and other truck were coming in through to see how the process was. Before we get to the guy in the little shack, he yells "use the doors to go inside" so we just decided to leave and come back another time with our phones. So here comes today... Today we came back, phones in hand and with the 16 footer as we planned to make a purchase. We drive to the guy in his little shack and it was nothing but attitude and a nightmare. As it was our second time coming and not knowing the process we thought all we had to do was drive through the gate get the wood and come back through and pay. No, it is was more difficult than that. First you have to go in the wood shed and scan the QR code and add it to the cart. But we had cash and there wasn't an option to pay for cash. So we ended up going back inside to talk to multiple people about how to pay for this wood with cash. There is literally no signs or anything that tell you how to do anything because obviously things are done way differently than what I'm use to. So eventually we went back to the wood yard and brought the wood inside the store and took it to a register. And the person scanning says there is no bar codes on these and thank God my husband took a picture of it to avoid having to walk all the way back to the wood just to get the code. All in all, if it's your first time except no help, and except to know how things are done, because no one in that store will help you. And make sure you have your phone because price tags don't exist on a...

I literally just made a GMail account simply to share this terrible experience and WARN everyone about this particular store....I was intending on making an order in excess of $10,000 worth of roofing materials and shingles from Menards but wanted first to confirm a color pattern of my desired roof shingle prior to purchasing (Due to the many discrepancies in online color schemes versus in-person viewing). I ended up speaking with (Assistant Manager: Mike) who told me that I would have to come directly to the store to view the product myself and refused to simply take a picture and email it to me so I could view a more candid photo that was not glossed over with marketing and lighting attraction. I let him know that I lived in Colorado Springs and could not simply come into the store. When I told him that I, myself, was a customer service manager and we would never place the burden on the customer, especially considering the $10,000 investment they inteded to make. He simply hung up on me. This was by far one of the easiest customer service solutions I could imagine and I was shocked by the laziness and disregard for their customers. I will NOT be purchasing from Menards and quite frankly I feel embarrassed for their owners and stakeholders. I wouldn't be surprised if this store is under-performing and if it is performing decently it certainly is not tapping into its potential by any means. Sometimes a business is only as good as the quality of people they hire to represent them. In this case, some professional development and common business sense could go a LONG WAY. I hope this review is seen as a learning opportunity both for the Assistant Manager: Mike and the ones above him, who hand pick the very people they think can resolve these...