Starbucks — Restaurant in Cheyenne

Second Update: Can't figure out why I keep going there. I was behind the only other customer in the shop. The woman was asking a lot of questions and the barista was taking time to answer them. She explained the size of a shot, what a shot of espresso would taste like, what should be added to the shot, how many shots were possible to get, and on and on. While annoyed, I had to give credit to the barista for taking care of this customer. She really took a lot of time to help the customer settle on her order. All I wanted was a flat white so my order would quick and easy to take. But no. After finalizing the order she looked at me and said, "I'm going to make this and then I'll take your order." No you won't. Please take my order so I at least feel like I have some value as a customer. Does anyone train on customer service? If the barista can give a dissertation on coffee to the customer in front of me, surely that customer can wait a minute for me to at least get my order in.

Update: I was the only customer in the Dell Range store. There were six people working. One was straightening the dining room, one was warming stuff up, one was mopping behind the counter, and three were presumably serving the one customer at the drive through. I stood at the counter and waited two to three minutes. I kept trying to make eye contact with someone but no one would look up. No one said " I'll be with you in a minute." It was awkward and felt like an eternity. I figured they were telling me they didn't want my business so I walked out. This store won't get my business again but judging from their customer service, they won't care.

So when someone is waiting at the counter someone might just want to ask what they are waiting for. A mobile order that took 15 minutes when they were not that busy is ridiculous. At least ask and then you can explain the order will take a bit longer. This place is always the...

I would like to start my review by letting people know that this review is strictly most current experience with this Starbucks. I have come to this Starbucks in the past and I have had great experience with them.

I will start by saying that I am a vegetarian. I like coming to Starbucks because they have an impossible sandwich (a vegetarian version of the sausage breakfast sandwich). I do not expect the store to always carry them. Therefore I always ask if they have impossible sandwich available. During this particular event, the male working the drive-thru line confirmed they had the sandwich. I was charged for an impossible sandwich, the bag that the sandwich was in said impossible sandwich and I confirmed with the male server at the beginning of my order if they had the impossible sandwich.

My family and I drove off. I bit into the sandwich and I automatically knew it was meat. Eating meat cause food poising for me (throwing up, upset stomach, trips to the bathroom for hours). My husband called the Starbucks location and they claimed that I agreed to get a meat sandwich. This is absolutely ridiculous because I would NEVER agree to eat something I know will get me sick.

We went back to the coffee shop and again they said it was a “miscommunication.” Let me be clear, the male server never asked me to switch the sandwich or inform me that they didn’t have any. I was charged for the impossible sandwich and their package said it was an impossible sandwich.

The store didn’t even refund the price I payed for the sandwich, they were short. I had to come a second time and show them that how much I paid.

I didn’t get an actual apology, they kept downplaying the situation, and the male server never admitted to his mistake. This absolutely speaks poorly of their employees and management. Mistakes happen, I completely understand, not once did they say it was a mistake and...

The girl at the register walked right by me a few times as I stood there waiting, & when she finally noticed me, she was not welcoming & short with me taking my order. My pastry came relatively quickly but, my grande mocha frap took so long, I thought my order got lost. While waiting, only one guy came in a few minutes after me, and I watched seven cars go through the drive-thru... nobody else in the cafe (4 people) was waiting for an order. When I, finally, approached the pick-up counter to check on my drink, the girl from the register rushed to start making my drink. I'd been watching her do chores the whole time... I guess those take precedence over customers being taken care of. When she finished making my drink, she pushed it onto the counter & rushed back to the register to help the two women who'd walked in, apologizing to them for the wait. My mocha frap is, honestly, the worst I've ever had. It tasted like chocolate chalk! I think she forgot the milk, as well as, the additive I'd requested. If the place was busy I'd understand the wait but, it wasn't & there's no excuse for numerous cars that came through the drive-thru after I placed my order inside to be long gone before I got my order. I gave her a tip when paying for my order, now I wish I could take it bake. She deserves a non-monetary tip: what customer...