Alice & Wonder - Webster — Local services in Chicago

I had an amazing experience with the customer service at Alice and Wonder! I first discovered the store on TikTok and knew I had to add it to my Chicago itinerary. I picked out a hat and customized it, but unfortunately, it got damaged during the stamping process. The store manager went above and beyond to make it right. The hat I wanted was sold out at that location, but she didn't hesitate to call other stores to check if they had it in stock, even though I was leaving soon and we were pressed for time. She was also about to leave for vacation that afternoon, but still made sure to solve the issue. The next day, I received a call letting me know my hat was ready for pickup before I left! I’m so grateful to the team for their incredible service. The store itself is beautiful, with great items not just for yourself, but also for gifts. I highly recommend this...

I was inspired to leave a review because I will sporadically visit this store and every time I am always impressed! Not only is the store itself very intentionally cared for and merchandised in a way that makes me just want to buy everything - it’s all so cute! But also the employees are so kind and as someone who works in retail myself I know it can be difficult to employ people who are kind when the owner isn’t there. And maybe this girl was the owner but she was SO sweet and every time I go the employees are this way. She was authentically kind, patiently wrapped my gifts with care and made sure to apply my little reward I didn’t know I had. Just very sweet little store! Will be back for every gift they have you covered and also the pieces they sell that aren’t necessarily gift themed (but could totally be!!)...

I currently live in California but have been low key stalking this cute Chicago store for the longest time. After pulling the plug and ordering an item, I couldn’t have been more delighted. After messing up my shipping address, I emailed Alice and Wonder immediately and they responded within the hour ( with the nicest email)! My package even arrived a couple days before it was supposed to ( can I get a hallelujah?!) The jacket that I ordered was literally the best quality and so comfortable! I couldn’t have been more pleased. Although, I cannot easily stroll through their store, it’s so convienent that I can browse their online shop and order some of my favs (ALL OF THEM). Highlights: Prompt & Friendly customer service High quality clothing Shipping time...