Salon V — Local services in Chicago

I was having my friends cousin do my hair because it was extremely cheap. (2 full head highlights, all-over toner, cut and style for $85 including tip) BUT 3 days before I was starting my new job he royally screwed up my hair. I mean it was awful! Not only were my highlights tinted blue and my base tinted orange but the cut was awful!! I was mortified!! I tried to have him correct it but he gave me attitude and said "this is what you asked for....". never went back again.....

• by the way, I have extremely long hair and I like to keep it natural. I wanted a light brown/ dirty blonde look for the summer*

First day at my new job I wore my hair up to try to cover it and asked my co workers where they went to get their hair done since it looked great! They said Salon V and that they go to any stylist since they are all great. I immediately called and made an appointment.

When I got there I was offered a drink and finally got to relax. My stylist (Melissa) was amazing! She sat me down and I showed her the picture of what my hair was supposed to look like and told her the whole story. She listened and combed through my hair as I talked. She made me feel SO much better. she kept saying things like "I just don't understand why he would do it that way?! (talking about the processes he used)" or " What was he thinking?! (referring to the ridiculousness of my hair and how he wouldn't redo it)" or my personal favorite "What is going on here?.... What is this?... can I just fix you?!" I can't even tell you how relieved I was.

She then not only walked me through what she was going to do and the price of everything. (she's very cost savvy BTW which makes me like her even more!) But brainstormed with a fellow stylist on all of the options of fixing my hair. All the different prices, highlight, toner, dye combos they could do to bring me closer to what I wanted.

She recommended for me to do a pretty big overhaul right now (all-over color, half head highlight and a toner to fix it and get it close to where I wanted it) but to then come back in a few weeks for just a few more highlights/toner to bring it to where I wanted to be. She also cut and blow dried my hair. I think the total cost with tip was $120-130. Which is typical but for an Aveda salon its amazing!

Highly, Highly, Highly recommend! I haven't gone anywhere else since! Did I mention it's a BYOB salon as well?! AND they send you random coupons?! AND you can make an appointment online?!

In all seriousness.... it's worth...

What’s the purpose of having a salon if your goal isn’t to make your customers feel even decent? I haven’t been here in 2 years but I’m just now writing the review as it’s taken me this long to refine my frustration enough to not write a list of explicatives.

The first cut I got from kelly was fantastic and I was super excited (we took off about 5 inches). My second haircut was about 4 months later and I asked her to take it to the exact same length as last time (about 1/4 an inch). Instead, she took off about 3 inches off and gave me a true bob. Aside from the length, she did a horrible job from a stylistic perspective and I was heartbroken. I called the salon and they had me come back in to meet with Kelly and their “creative director”. Long story short, Kelly somewhat fixed the train wreck that was my insanely short hair cut but there’s no fixing length. The creative director walked around like she was her busiest hottest thing to ever grace us with her presence and spent about 30 sends with me being incredibly condescending, uninterested and didn’t let me have a voice or opinion. Instead she made me feel like a speechless little girl. So while the haircut was awful, my message really is to your creative director. Please consider your purpose and if you’re in this position to make clients happy, or to flatter your hot spunky...

Bleached my hair to death. Went in to refresh my balayage, the first time all the hair dresser did was tone the already bleached hair leaving the 5 new grown inches of hair on top on touched and charged me way too much. So I went in again and they kindly said they would fix it, as they were "finishing" they saw a big section of my hair that didnt take the color, so they had to go in AGAIN with the help of the manager this time. They said the it had to do with there previous color I had underneath but It was also an aveda salon that did my first balayage, the only difference is I did it in Iowa. I did this back in december and thought my hair would recover by now, but it hasnt. I had to cut off several inches, it was down to the top of my butt and now its to my shoulders. never...