Chicago Tribune — Local services in Chicago

I have never been so upset and disappointed than I have been with the Chicago Tribune. The only way you can cancel is to call a local number and the representatives are horrible to work with. I have tried several times cancelling and they will not listen to me. I repeatedly asked to speak to a manager and they won't transfer me. These days you should be able to just go online and cancel. I understand the newspaper business is dying but you should not upset the few customers you have left. I had to cancel my subscription thru my credit card. Do not sign up. Plenty of other news sources out there and a lot...

I would leave zero stars if I could. We are long time subscribers (30+ years) but the atrocious customer service and their billing practices are just too much. My invoice for this year is 60% higher than last year. There’s no consideration given for customer loyalty. None. And if you want to speak to customer service, all calls have been outsourced to an overseas location. It’s unfortunate to see and experience what was once a great company with a great product allow themselves to be reduced to what...

This repugnant approach to the consumer is a slap in the face to our community of which they claim to be a part of. Customer service is a joke to them. They are not a reputable business but good model of cooperate greed. I've filed a complaint with the BBB and after months of attempting to resolve what should have been resolved with one correspondence. It does not shock me to find I am just one of many complaining about the same issue. They clearly lack the capacity to maintain order within their...