Tavern On Rush — Restaurant in Chicago

I would like to take the time to express my appreciation for Warwick and the exceptional level of service he consistently provides. His dedication, professionalism, and genuine personality make every customer interaction memorable, and I believe he deserves recognition for the outstanding work he does day in and day out.

From the moment Warwick begins his shift, it is clear that he takes pride in his role. He works tirelessly to ensure every guest is taken care of, never cutting corners and always going the extra mile to make sure no detail is overlooked. Whether it’s handling multiple orders at once, remembering customer preferences, or simply checking in with a smile, Warwick manages his responsibilities with ease and confidence. He remains calm and collected even during busy periods, creating a seamless experience for customers and keeping everything running smoothly.

What sets Warwick apart is not just his efficiency, but his ability to connect with people. He has an incredible gift for conversation — warm, genuine, and engaging. Even when speaking to a group of five or more guests at once, he makes each person feel like they are the most important in the room. His energy is contagious, and it transforms the atmosphere, making it more enjoyable for everyone around him. He embodies the rare combination of being both highly professional and deeply personable, which is not something easily found in customer service today.

Beyond his interactions with customers, it’s evident that Warwick takes initiative and holds himself to high standards. He is always on top of orders, quick to resolve any issues, and consistently finds ways to keep customers satisfied. His work ethic is unmatched — he never appears to cut corners or slow down, no matter how demanding the environment becomes. He balances being a bartender, server, and conversationalist with remarkable skill, and it’s clear that his effort comes from a genuine commitment to excellence, not just obligation.

Employees like Warwick are the heart of any successful business. Customers remember experiences and the people who make them feel welcomed, valued, and appreciated. Warwick does this effortlessly. He isn’t simply “doing his job” — he elevates the customer experience to a higher standard, creating loyalty and leaving a lasting impression. It’s safe to say that many guests, myself included, return not just for the food and drinks, but for the experience Warwick creates.

For all these reasons, I believe Warwick is truly deserving of recognition and should be considered for a raise or any opportunities for advancement. His dedication, positive energy, and exceptional service make him an invaluable member of your team, and I hope you will join me in recognizing the incredible impact he has on both customers and the business as a whole.

Thank you for taking the time to read my feedback. I believe employees like Warwick are what set businesses apart, and it would be wonderful to see his hard work acknowledged in a meaningful...

Super extreme bad experience with Benny one of the managers, I was sat by the host, as soon as I sat down Benny approached me and started screaming and questioning why I was sitting on that tablet, and stated " i'm the one who makes the rules around here" I kindly advise him to lower his voice and clarified that I was a customer to pls stop screaming, and to adress any confusion or concern regarding the table with staff, not with the customer, Benny clearly had something against with my race because I'm a proud mexican Latino, when I advise him to adress his concerns with the host, one more time he verbalized "you are not going to tell me what do I need to do, you should not be sitting on this table " I definitely felt mistreated, and felt disrespected, I'm a successful man, no need to write this, but at this point Benny clearly thought I didn't deserve the services of Tavern, due to my skin color, and my accent. Very sadly that people continues to have a lot of lack of culture and education, ruined my date with my partner who was very extremely excited due to passing the nursing board and becoming a nurse. Thanks Benny for sharing the same excitement as proud as hard Latino workers.

I also heard after leaving, that Benny was expecting a tip out from us to be able to have the table, it seems like this guy has so many years working with this company and has regular, rich and important customers, that when arriving they offer a nice cash tip to Benny and he proceeds to release the table to the customers, thats how you make Benny a happy man, unfortunately was not informed about Bennys business before being mistreated. I actually witnessed Bennys business when a family screamed Bennys name and happily Benny shake the customers hand, while customer tip out Benny low profile, Benny personally scorted this family from the table I was remove with my partner for not offering a nice incentive or knowing Bennys...

I've come to conclude it's just a shell of its former self. Started coming in nearly ten years ago when it was at the old location across the street where The Bellevue is now. Lots of good times, huge crowds and people watching. Especially Monday nights when everyone dressed in their best for the ladies night Louboutin shoe giveaway. You couldn't even find a seat. I would extend my trips until Tuesday just to visit on Mondays. I raved about TOR to so many. Times have really changed unfortunately.

Been in several times when visiting Chicago the past year. At first, the new location seemed to be doing very well. Gradually though, I've noticed less and less people each time I visit. Staff turnover is apparently bad. Especially the floor waitresses (see all the recent obviously cohersed/fake reviews mentioning server names, which I was also asked to do by a server who actually told me she was on the verge of being fired). Managers always look like they'd rather be elsewhere.

Earlier this month I came in on a Monday night for the first time in five years. Talk about underwhelming. Hardly anyone was there, except for some obnoxious drunks at the bar. An old acquaintance I met here years ago proceeded to charge a drink to my tab without asking me, ugh. The bartender who had given me great service on a previous night now wasn't even making eye contact. They cut the second place prize from a $250 gift card to $100 I noticed, SMH. It was a sad reminder that while it's good to relive old times, there comes a time to move on to new things. It's worth noting I'm not the only long time customer who feels this way either.

GL Tavern, thanks for the memories. It was nice...