Aaron's Rent To Own — Local services in Chico

So yesterday I took my mom to Aaron's to buy a new couch. We walked into the store and the lady asked what we were looking for. My mom said she came in for a couch. The lady started asking questions about color, size, we said we would just like to walk around and check them out. She gave us a dirty look and walked away. We found the couch that we wanted, went to the counter and she said they were out of that one. We were bummed. So we continued to walk around and found another one, plus we also found a bed set. I asked the woman at the store some questions, she then asked if we had an account. I told her I had an account a few years ago, my account was paid off... (over $5000 in furniture) but told her it was gonna be under my moms account since it's for her house and she's paying for it. We walked up to the counter, she asked us to fill out the paperwork. In that process she asked if I lived at my address, so that means she looked my account up. I told her yes that's my address. While we were filling out the references I told my mom to put one of my drivers down cause I knew he would give a good reference and also would answer the phone. The woman took the paperwork to the back of the store, came back and said that she would have to wait to talk to her manager. I asked why? She said there was an issue on MY account. I said how? My account is paid off. She just stared at me. Then said she can't do anything until she talks to her manager. I asked her if the manager was in, she said no. So I asked her if they will call us after she talked to the manager. She said yes. So we left, we were upset because my account shouldn't affect my mom buying furniture. So this morning I call Aaron's and talk with the manager, I explained what had happened. He said there was an issue with my account. I asked him if it was paid off? He said yes. I asked him what the issue was, he said his computer wouldn't tell him. He then told me that he wouldn't be able to sale furniture to either me or my mom! I was talking to my drivers after I got off the phone with the manager and one of my drivers asked what she looked like? I told him and he said, yea she has a problem with us because Our family owned towing had impounded her boyfriends car multiple times. My mom then calls them and asked them what was going on, the manager told her that there was no issue with my account, that the woman working told him that we were "abrasive." So the manager lied to me and said they couldn't sell any furniture to me because of These unknown "issues." But really it was because this woman was upset at who I worked for. Is this really Aaron's policies? You not only lost out on over $3000 in current sales, but also any future sales from me! Aaron's you should really train your employees to leave their personal business at the door, they just cost you a...

First of all I don't want to hear your automated response of, were so sorry to hear this, because your NOT!!!! I am a Campfire victim that lost everything in the fire. In November, I called Aaron's and was told by the guy who sold us the couches that because we did not have insurance, the regional director was going to help us out by not having to pay further on the couches because they no longer existed. LIE #1 Without my authorization they continued to take money out of my account from December to April. Then when I contacted them, their new manager was told by the same guy who sold me the couches that my house didn't burn. LIE #2 The manager had to drive to my property to verify my claim. The same guy that sold us the couches told me, don't worry. We have you covered. LIE #3 As he was stealing money out of my account not on the first or second of the month. In the middle of the month. Isn't that called theft??? This story goes much further but I wanted to get it out there that the Aaron's Furniture on East Ave in Chico CA Will steal from you if you give them your account number, LIE to your face and do not carry a sympathetic bone in their body. The "guy" who has been there for years who sold us the couches is the biggest scam artist of them all. He knows who he is. No need to mention names. Do Not buy from this store!!!!! They are theives!! I think I should consult with an attorney. BTW, we were loyal customers for 3 years. Never...

Bought couches and tables brand new almost a year ago. The couches were delivered broken, did not recline. The tables were all scuffed , all three of them. Called that same day of delivery and spoke to a lady who said to send pictures and videos in email form of the broken couches and scuffed tables. She said they would send someone out to fix it. Never heard a thing. Kept calling, kept Emailing, and nothing. The store kept saying they would send someone out to FIX our broken couch and tables. MONTHS went by before someone actually came out. The guy said this was the first he ever heard of it and that he could not even fix our tables, and needed a “mechanism” to fix the couch. More time went by and still we heard absolutely nothing from the store. At this point we just wanted them gone. We are not going to pay for couches and tables that came broken and scuffed when they were supposed to be brand new. finally they have come to pick them up and say they can’t take them back because the couches have a small tear. We’ve had them almost a year trying to just get them fixed. Now we have to continue to pay for broken couches ? Absolutely ridiculous. I have never in my life had such bad service. I strongly suggest buying elsewhere. These people are extremely...