Harkins Theatres Chino Hills 18 — Local services in Chino Hills

This is my go-to theater, stopped by to see Oppenheimer and follow it up with Barbie. The ticket-taker JONATHAN was extremely kind I explained to him my situation and he offered to scan both my tickets at once so that way I could just go directly to my second showing but I forgot my portable charger and blanket in my car so he was nice enough to remember me to let me back in and in between the film's I got hungry and decided to get some food next door. He totally remembered me and helped me out with calculating how much time I had in between the film's because I needed to make it back from eating but didn't mind skipping the previews. When I came back another person was there and when I explained my two showings and that JONATHAN had scanned my ticket already he was able to confirm this by re-scanning it and let me into my showing. When I came out JONATHAN was back and I thanked him for having helped me I let him know I didn't have any issues coming back in and that he was right about the Barbie movie being good and I highly recommended Oppenheimer to him. The theater itself is really clean and the AC is blowing in this 140° feeling weather, to be able to bring a blanket inside and actually need it is necessary. Unfortunately they still do not take any type of mobile pay due to their payment system not yet being updated but they are working on it.. I was able to obtain a solution about this with ERIN at guest service and she assured me that they are currently working on it but in the meantime it's for our protection until the units are updated because they're a little bit older and as we know companies don't send software updates to old tech so it may not be as secure and that makes complete sense and I appreciate it. She recommended the annual popcorn package so when I buy my tickets on the Harkins app it will activate my popcorn coupon and I can get a medium popcorn each time I go so at least there's a solution to my mobile pay issue in the meantime and I can avoid having to drive far to other theatres since this theatre is the closest to me (18min away). Cleanliness was not an issue up to and including the restrooms and the best part is that when you walk out of the theater the staff still takes it old school style and thanks you for coming in and wishes u well before they go in there and clean. Thank you JONATHAN (ticket taker) and ERIN (guest svc over phone) for such amazing service today (7/21/23) and I hope more people learn to clean up after...

I have been meaning to write about this for a while and finally took the time. I have been coming here for sometime and love it! My only bad experience was with a manager...I'm still waiting for her to call me back...it has been a couple of months now...what a joke! I had my daughter in the play center while I watched a movie, but had a family emergency, so left the movie after 30 minutes or so into it. Since it was an emergency, all I care about was getting to where I needed to be immediate(no trying to get a refund). A few days later I went to finally watch the movie I had intended to watch the day I left early, then it occurred to me that perhaps I could request a refund from the prior short visit. The manager at guest services was provided with all the details, date, time, child's name (so she can see i did sign her out early ), etc. She told me that she had to review the tapes to make sure I was telling the truth, and she would call me once the investigation concluded. Well, I'm still pending for her call. I was going to "remind her" as I've seen her in the teather many times, but why bother, I didn't like her attitude when I first reported the incident and deep inside felt that it was not going to go anywhere. I honestly felt like a criminal just looking at her facial expressions and body language when I was explaining the situation. Thankfully, there are many pleasant folks working there. My daughter LOVES the play center so we continue to go and feel welcome...by most...

We frequent this place...let me re-phrase that...ahem...I drag people to go watch with me here in the last few years. This place so far survived the snap, the two missing years of the pandemic. I am glad they are back in operation. Because in all the theaters in the area, Harkins has the best popcorn. Yes, I said it! That buttery cholesterol loaded fluff of deliciousness that you can wash down with soda, while you immerse yourself in magic for 2 hours. The theater seats are comfy and clean, no matter what time you watch. They really do a great job maintaining the theaters for us to enjoy the movie experience. Restrooms are very clean, my girls also observed that. The staff: very friendly, attentive from securing the tickets, concessions, clean up from the lobby, condiment area, restrooms, and theater cleanliness after every show. There are some negative observations: when you have a movie that's crowd anticipated, and forecast is full house, be prepared for your seat to be bumped from the back for late arrivals or people who attempt to put their feet up. There will be inconsiderate guests, nothing to do with the staff or operations. Plain crowd behavior, mixed with poor inconsiderate folks and unruly individuals. To circumvent that, I just watch off peak hours, and spare myself the misery. Also, Harkins has a free rewards program that's app based. If you frequent this place, this should benefit your...