Kohl's — Local services in Chino

They gave me a 20% off coupon but come to find out there are several manufacturers that will not honor that coupon and that is not fully known to you until you go to customer service and they refuse to give you a list of those vendors that do not accept the coupon and they encourage you to go online to check when it's clearly stated on the coupon to go see a customer service representative. The customer service representative was less than helpful and nearly rude with a condescending tone.

Below is the canned response I heard from the robot AI

Response from the owner:

It’s great to hear you were able to take advantage of our Amazon Returns program, Dugless. Thanks for stopping in, and we hope to see you again soon!

I went in for Amazon return and that went smooth and efficient with happy helpful people.

Unfortunately, when I went to check out my 20% off coupon was refused by the clerk. Her name was Lillian. I asked for the manager and I spoke to him. His name was Rick and they told me to go online to find out what the policy is. When it's stated directly on that coupon to ask an associate, they were much less...

I am usually very satisfied with this store. However not yesterday. I was shopping within the last hour before closing. The PA started announcing the end of shopping 30 min before, then 15 min and at 8pm sharp. They also sent an associate to "flash out" the late shoppers. My complaint is that this associate's tone was very rude. She basically ordered me to stop shopping and also said that the registers are being shut down. It was exactly 8pm. I was still comparing and trying to choose between two items. But the associate turned around and issued the same order 30sec later. Tone of her voice was like teachers when they say "put your pencils down!". I really needed 5 more min to complete my shopping but the joy was gone. Instantly I felt like I was less than valuable customer who was told to get out. I ended up buying both items and plan to return one. The management should really train the associates to use correct demeanor and correct...

My Name is David Valenzuela and I’ve been a customer for Kohl’s for 8 years and last night I forgot my coach bag and inside I had my passport, LV wallet and driver license , CC and more. The reason I forgot it in the restroom because I bought new clothes and change in the neutral restroom. This morning as I rush in, my first encounter was Sarena M and gladly welcome me and re assure me they had find my wallet ( total value $1,500 - $2,000). I would like a corporate recognition for Najlaa Dahhak, the one who found it and kept it safe for me. These two employees Sarena M and Najlaa Dahhak are great example of good humanity, amazing workers, and the main reason why I will continue to be a faithful client to Kohl’s. I hope the Kohl’s corporate, HR and management welcome their recognition for their good humane action and recognize my client loyalty, my children and family loyalty. Thank you Kohl’s for having good employees...