Del Taco — Restaurant in Chino

Around 930am on Sunday, Dec. 4, I went to Del Taco #896, located in 4053 Grand Ave., Chino, CA for breakfast. As an Epic Level Del Taco app user, the program allows me to have a medium sized iced coffee each morning. Given that I have encountered functional issues with the app in the past, I intentionally demonstrated to the cashier that the iced coffee coupon was not migrating to the QR code scanning screen for redemption upon selection from the Rewards tab as would usually be the case. Instead, an error message appeared. I attempted this same function several times without success, each instance yielding the error message. I then drew the cashier's attention to the Del Taco breakfast poster displayed on the wall which clearly states that a medium iced coffee is available to those who use the Del Taco app.

When my order was called, my request for the iced coffee was met with some resistance and in the end she did not offer me the complementary iced coffee. Despite my years of loyal business and my attainment of Epic-level status, I was denied the free iced coffee that is a standard feature of the Del Taco app program. I have been attended to by this employee numerous times in the past because I have been a repeat customer at this Del Taco branch site for years now. For an item worth $1.69, she devalued my customer loyalty and sided with a technical error that was not my fault. I do not recommend coming to this Del Taco branch to anyone. 12/08/22 Update: The company reached out to me this morning via email with an apology for not providing a great experience during my visit last Sunday morning. My feedback was considered and relayed to the branch restaurant's manager and supervisor (who I believe was the one who raised the conflict in the first place). They will pursue follow-up actions to ensure the situation will not happen again. (AKA: SHE WAS TALKED TO!!!! Ha, ha!!! Well, with the resistance I received that day, she deserves it....)

I was awarded with a guest voucher to spend on another visit, but I'll be sure to redeem it at another branch. Perhaps over time I will return to the 4053 Grand Ave. Del Taco, but for now, I will consider other places. I'm satisfied that the Del Taco corporate office handled this in a just and...

Drive-through employee tried to blame me for their speaker being broken. That’s why she couldn’t hear me. Got very disrespectful while my family is sitting there with me in the car. I’ve been to Del taco multiple times I would never be to this Del taco ever again and the manager, she was nice no help can you even offer the girls name so we can give it to corporate Honestly looks like they’re probably doing drugs and partying back there. That’s what I look like to me and my mom and my wife, hopefully corporate will do something about these people. I know the same customer is always right. If I was wrong, I would say I am she was wrong. And they also refused to serve food to a family of 63 small children my wife, me and my mother. I hope Delta since one of our corporate people to take a look because that Del taco is making Del taco look bad their stars are very low compared to the rest of Del tacos. I do my research. I am very disappointed as me and my family do love Del taco #fox news Del taco refuses to serve a family of six because the employees are incompetent and the faulty equipment (speaker in drive...

Came in for the drive thru and there was a heavy guy with glasses working the graveyard shift. First they missed my medium fries which I found when I checked the bags. When I asked about the fries the cashier practically wanted me to leave. I paid for the fires and he said I would have to wait 3 minutes. He the. Closed the window and went about his business. About a minute after he comes back and is slamming his chubby hands telling me I have to move because his other customers are on a timer. I thought to myself I'll wait it out. He started to get an attitude raising his attitude and told me to go around the front because of the timer. I proceeded to the front and waited a few more minutes and he brought the fries out while still complaining about the timer. He looks miserable. My other food was cold thanks to them not hearing/listening to my order. Not a pleasant...