24 Hour Fitness — Local services in Chula Vista

I've had my membership with 24 fitness for about 7 years and this month is my last month with them. In 7 years I haven't seen much change to any of the gyms. I have a sport membership that allows me to visit other gyms and quite frankly there all in bad shape or just too packed! This one here has super old equipment and horrible bathrooms/showers! When I got my my membership I was paying $24.99 now it's gone up to $30.99 and I have to pay a fee every year that I have no idea where that money is being used at, certainly not the equipment or kids club. I used to take my son to the kids club on east H St. And i had to take him out asap because of how bad that place smells and how bad the carpet is. I personally told my personal trainer at the time and manager that it was super bad and all they said is they would look into it and guess what it's still the Same, oh and don't let me forget to mention how there's always water leaking from the roof as you walk into the restroom area or how the Jacuzzi is always fomed up with dirt...and how that damn last shower in the women's bathroom hasn't worked for the last 2 years!!!! So now I've decided y should I keep paying more money for this gym when Planet fitness is right down the same street, it's cheaper and all their equipment is brand new. Or Chuze fitness where I can pay either $10 dlls for my self or $20 dlls for me and have the option to bring a friend for free and have full access of the gym, classes and the aqua massage!? If I ever feel the need to spend $30 plus an annual fee for a fancy gym than LA fitness it is cus 24 Hour fitness is...

I don't know about the women's locker room, but the men's locker room is always dirty.

Hair, trash, and other people's garments in the shower and sauna areas is almost guaranteed.

The sink in toilet areas are always, let's just say not as they should be. I don't want to write the actual description here publicly.

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I don't know who wrote this for the company but we both know that they know what the problems are at their gym

You've created a clean simple organized and excellent business model for your gyms

The problem is the management doesn't make sure and follow the policies. I see people that are working but they're not doing the jobs properly.

Maybe you don't pay enough for the caliber of manager necessary to make sure that the job's done right?

I've said things to management at several of your clubs it doesn't seem to matter to them at all. They always respond cheerfully that they'll look into it and thank you for letting them know but I see the problem continue to exist so what does that tell us

I travel around Southern California for work and I've been to many of your clubs in San Diego county, in Orange county, in Los Angeles county's, in Riverside and San Bernardino counties

From my perspective the best run club you have is on Archibald avenue in Riverside

They are the customer service is sincerely friendly and when they ask how are you today they're looking at you and waiting for you to respond that's clean it's in a good state of repair no broken machines ever that I've noticed. And more importantly it's...

This place is old with outdated equipment, some parts of this gym are pretty grimy and dirty but I think it's just the fact that it's an older building. I've lived in many different parts of the country and been to many 24 Hour Fitness locations and this is definitely one of the least well maintained clubs I've ever been to. The regional manager should be trying to get corporate or whoever to get this place remodeled and updated, some of the things I've seen here are simply unacceptable. I think the fact that this location is in the South Bay makes it worse because nobody ever speaks up to the club manager or regional manager and they think it's perfectly acceptable to have a facility like this down there but everyone knows a location like this would never fly in North County. I'm a firm believer that if enough people reach out to the district or regional manager, change can happen. All it takes is just takes a few minutes and a respectful, concise email. On another note the staff for the most part is pretty friendly and helpful, there have been some instances where I've noticed employees flirting with the club members pretty openly by the front desk or just chatting it up while ignoring other members and their...