The UPS Store — Local services in Chula Vista

I had an "AWFUL" experience with a Notary Public named David last name Unknown! This was at the 2127 Olympic Blvd location Suite 1006 located in Eastlake, CA next to the Walmart location! First of all, I had a 11:30 AM appointment with him to get my Girlfriend's Parents "Power of Attorney Document" notarized! After 20 minutes waiting for him, he sends me a text message indicating he's "10-15" minutes away from the store! Mind you, If I need to wait this additional time, he's now pushing 40 minutes late for our 11:30 AM scheduled appointment! At 12:10 PM; David finally arrives inside the store! I looked at David and said the following; "this is no way to do business David! My girlfriend's Parent's need to be somewhere at 12:30 PM and this is bad business on your behalf! I will be sure "NOT" to ever use you ever again!" David took a defensive approach, tried justifying himself being "40 minutes late" for our scheduled appointment, and stated the following: "I don't need your business, I got tied up, and if you don't like it, too bad, these things happen! Take your business elsewhere!" So I stated to him "he's wrong, own up to your mistakes, and instead of taking a defensive stance to justify his irresponsible actions, he should be apologetic, and give me the Customer a discount for the horrible experience I experienced with you!" This was when he walked up towards me violating my personal space! I then asked him what are going to do David, you're "NOT" intimidating me, you think I'm scared of you? I will advise you to back up now!" David then backs up, and calls the Police dials 9-1-1 when absolutely "NO CRIME" was committed! Upon myself contacting the Police to share my side of the story, they laughed and told me, they informed David this is not a Police Matter, and no Officer's will be arriving to your work location! David started arguing with the Police for "NOT" sending Officer's to his work location! He clearly made an "IDIOT" out of himself to not only myself and my Girlfriend's Parent's, but to the Police as well! My Girlfriend's Parent's can't believe how horrendous the service was on behalf of David, and his lackluster, inconsiderate, unacceptable behavior, he displayed on this particular day! I will "NEVER" do business again, at this UPS Location, that's for sure! Even the female UPS Employee behind the counter stated to me, "I can't believe how long you guy's have been waiting for David, I would be so upset if I were in your shoes!" I called the Manager to report David later that evening, and their own Manager knew nothing about this incident! They kept this incident very quiet! I made sure this incident got reported to David's immediate Supervisor! (End...

I stopped by this UPS store on 7/29/23 to return a package to Nike. I received a barcode via email from them, due to the terrible cell service in this area I was ready with barcode in hand. I gave my package to an employee and showed him my barcode. He scanned it and said it was the wrong barcode, so he asked to see my phone, he exited out of that screen on my phone, and it took him back to my email from Nike, he pressed the link for the barcode, same one I had up and ready. I told him that was the same link I used but this time the screen was not loading, due to terrible reception in this general area. He placed my phone on top of my package and without saying a word to me, he moved over to the next register and say's "NEXT". I looked at him bewildered and asked, "Are we done?" He replied by saying that my screen was not loading so I could go outside and stand by the street or Starbucks, he then proceeded to help the next customer. It was a horrible experience that I endured with my 10-year-old standing next to me looking equally perplexed. After about 5 minutes of trying to retrieve my barcode, he said to me, email us the label and we will print it out here, but neglected to give me the email before continuing to assist other customers. The other employee there asks what the problem was, I informed him that I never have service in the area, and I am not able to retrieve the barcode I had given the other employee, hence why I had it on my phone ready to scan when I arrived. He was equally as unhelpful and unfriendly. He told me to go outside to the street by the sidewalk. Not the most practical thing to do given the vicinity of this UPS store. At this point I was done! I left without being assisted by the 2 employees working that afternoon. The energy in this store on this day was very off putting and unwelcoming. It was a belittling experience to say the least! I will not be returning to this...

UPDATE: WOW. FIVE STARS!

My AMAZON return became extremely complicated when the scheduled UPS pickup never happened. Suddenly this 73-year old lady (me!) was her own to get a 92lb box to the UPS Store. It was a 25 mile drive and I did not have the label the UPS driver was supposed to give me.

UPS Employee Mariel Takada (not sure of spelling) at this Store helped me through it all. First by contacting UPS then AMAZON, then back again to UPS. She was competent and professional while at the same time dealing with my impending meltdown. I am so very grateful.

The end result was that Amazon emailed another label and Mariel printed it at the store. My package was able to be returned without making the trip back home to deal with UPS Corporate or Customer service. My sanity was restored. (The UPS driver that never bothered to make his delivery? Another story.

I’m so incredibly grateful for the service I received, and especially thankful Mariel took time to help me through to the getting the problem solved. (It was a major purchase and the wrong unit had been sent).

POSTED EARLIER: OK… I’m actually posting this as I prepare my Amazon return of a Room AC unit. The box weighs 92lbs, and UPSwas supposed to pick it up. Instead he handed a paper to my neighbor and flew up the road as I tried to wave him down. I’ve read some pretty negative reviews here, as well as good ones. I’ll be back to update the 3-star rating. Hopefully to a 5-star. I’ll take up the UPS driver fiasco with corporate. (Not this store’s...