Ulta Beauty — Local services in Chula Vista

The quality of service at this location used to be fantastic. Of recent months, that quality has gone downhill fast. I used to walk in to this location and would be greeted warmly, I would be attended to, and left alone when it was necessary.

I went in for salon services in early January. Making the appointment was a nightmare. The girl who was actually working in the salon never even bothered to acknowledge my existence to make the appointment, so I left and opted to make my appointment online. My normal stylist was no longer there, so I took a chance on someone new. I was a few minutes early for my appointment, I checked in and sat down. Fifteen minutes pass, no stylist. Twenty minutes pass, still nothing. I see people working, but no one is talking to me. FORTY FIVE MINUTES pass, I stood up and sought out the manager. No one was nothing to tell me anything, so I thought someone in charge should know.

Turns out my stylist couldn't figure out how long color needed to stay on the person ahead of me. But she never bothered to tell me she was running late. My time is valuable. I respected their time, they failed horribly at respecting my time. After waiting 60 minutes past my original appointment time, I was finally seated for my haircut with a stylist whom I did not schedule my appointment with.

I heard lots of apologies for the epic fail of time management. But really, it never had to come to that. If someone would have communicated with me, I may have been more understanding.

The management of this location leaves a lot to be desired. I was so happy when this location opened. I was so loyal and a devoted customer there that I am a Platinum member.

I have yet to go back into this store, even for my basic beauty needs. I don't feel like I should reward a business with my hard earned money when they can't even value their customer base.

I'm not bashing on all Ulta stores. Just this one. They need someone else to...

The cashier stole my change, it was only 4 dlls but if she does it continuously with all the customers she must take a lot of money at the end of the shift, she talked a lot and i had a baby with me that i was taking care of, she offered me a credit card and i said no and she kept talking and talking, she asked for my information to subscribe me to the newsletter and then she finally charged me 36,98 , i gave her 40 dlls and i even told her that i had the 98 cents in case she wanted them and she said yes and started to talk to me a lot again while i was trying to count the coins (i’m mexican and i don't usually use american coins a lot, but i didnt wanted to keep them so i gave them to her) and tried to stay calm for the baby situation, the cashier acted in a very strange way, but i thought it was for the baby making noises and about to cry, so i tried to hurry to avoid disturbing the other customers, i was a little overwhelmed because i didn't want to be the customer with the crying baby and disturb everyone else in the store, and she took advantage of the situation to keep my change, now i understand that the cashier's weird attitude was because she was about to steal my change. I mean... she could ask me for a tip or something, what a shame that she risks being fired for so little money You guys should check the cameras and see it with your own...

I previously had a horrible experience at the Ulta Salon. Vanessa had not only done a bad job on my hair but also took more than three hours because she was busy gossiping with other stylists. To make things even worse, she ruined the clothes that I was wearing, by spilling hair dye on it.

I decided to give the salon another chance last week and booked an appointment with Andrea. Ulta charges more for her service, so I assumed she would be a lot more professional. The appointment was set for 5:00. At around 12:00, I got a call from Andrea. She asked if I could go in earlier. I told her that I would call her within 15 minutes if I could reschedule and if she did not receive a call from me within the 15 minutes, it meant that I would have to keep the original appointment. She agreed.

I arrived to my appointment and was told that Andrea had gone home and that I was not scheduled for an appointment with her. She wanted to go home early on a Saturday, and she just arbitrarily went in and deleted my appointment. I thought Ulta could not top my bad last experience, but they did! The manager spoke to me and as a consolation, offered to have Vanessa do my hair!! No way! I am done...