Chick-fil-A — Restaurant in Chula Vista

Against our better judgment, we decided to visit Chick-fil-A tonight, stepping outside of our usual diet. It had been a while since we indulged, and our group of nine—which included five children under the age of 10—was excited for a treat. We placed our order at 9:10 PM.

Upon finding the tables in the dining area dirty, I politely requested wipes to clean them. Surprisingly, instead of addressing the issue themselves, an employee handed me the wipes and left me to clean the tables. While I found this disappointing, I chose not to dwell on it, cleaned the tables myself, and focused on enjoying the evening.

Our food arrived at 9:25 PM, and we began eating what amounted to a $150 meal. As we were dining, other customers continued to line up to place orders. At 10 PM, the assistant manager approached to inform us that the restaurant was closing, and we would need to exit through the side door. Giving him the benefit of the doubt, we assumed he was simply providing a courtesy notice rather than implying we should abruptly leave mid-meal.

However, things escalated at 10:08 PM when the same manager returned, accusing us of causing a “safety hazard” because other customers exiting the building had to walk past our table. This accusation felt unwarranted, especially since the other exit paths had been blocked by the restaurant itself.

Rather than resolving the situation respectfully, the manager insisted that we leave immediately. When I began recording the interaction on my phone, he quickly walked away, avoiding further accountability. At this point, we were already wrapping up, cleaning our area, and preparing to leave. However, this unnecessary confrontation soured the entire experience.

Feeling disrespected and unwelcome, we gathered our children and left the restaurant. This experience was a stark contrast to the quality of service Chick-fil-A is known for, and we were deeply disappointed. Whoever was managing the night shift on 11/30 needs to reconsider their approach to customer service. With this kind of treatment, it won’t be long before this location loses its loyal customers. As for us, we won’t be returning. *Notice the 10:09 pm time stamp on the photo. That’s him walking away after we pushed back on his attempt to...

I recently had the pleasure of dining at Chick-fil-A Eastlake Terraces, and it was an outstanding experience from start to finish. From the warm welcome to the delicious food and the fun indoor playground, this location has it all.

Upon entering, I was greeted with smiles and genuine hospitality from the staff. Their exceptional service made me feel valued as a customer and set the tone for the rest of my visit. The owner's dedication to providing top-notch service was evident, and it truly made a difference in my dining experience.

I also had the pleasure of interacting with the owner Mandy during my visit, and I must say, she is truly a gem. Her passion for providing top-notch service and creating a welcoming atmosphere is palpable, and it sets the tone for the entire establishment. It's clear that she is invested in her community and committed to making a positive impact.

One of the highlights of my visit was the indoor playground. As a parent, having a safe and enjoyable space for children to play while dining is invaluable. The playground at Chick-fil-A Eastlake Terraces provided just that – a clean and fun environment where kids could burn off energy and have a great time.

Of course, the food was also exceptional. From their famous chicken sandwiches to their crispy waffle fries, everything was fresh, flavorful, and made to perfection. It's clear that Chick-fil-A Eastlake Terraces takes pride in the quality of their ingredients and the preparation of their food.

Overall, my experience at Chick-fil-A Eastlake Terraces exceeded my expectations. The combination of exceptional service, delicious food, and a fun indoor playground make this location a standout choice for families and individuals alike. I will definitely be returning in the future and highly recommend it to anyone looking for a memorable...

Same good food and service every Chic Fil A offers. I took one star off, for health standards because a young lady who works here, used the bathroom at the same time as us. She came out of her stall and while we were still lathering our hands (having come out before her) she just skipped the soap entirely and rinsed her fingertips alone and walked out. That's exactly how hepatitis A is spread- food service employees not washing hands! Not a lot of people know that, but she ought to considering food service employees have to take the class about the risks of not washing hands.

Super surprised she did that right in front of costumers, especially since she was the one who rang us up for our food and then she was out carrying food to tables once we were done and seated again. I'm not trying to get her in trouble, but her grabbing the door handle alone just puts her private part germs where I'm about to grab to exit AFTER washing my hands... I take this very seriously considering we just spent 3 weeks passing a stomach bug around our house from probably the same thing at another eat and play establishment.

On the upside, the play place has more tunnel fun than other locations we've been to on the west coast and like others I've seen- they offer the sanitizer wipes right by the play entrance and also the disposable table mats for little ones. The play place appears very clean right along with the dining area- better than I've seen from other locations, actually. But like I said, it's the lack of cleanliness we don't see that can really...