Alan's One Stop Computer Repair — Local services in Cicero

I believe this place to be a scam, If I could give negative stars I would. (Please don't listen to the other 7 reviews that are from his family & friends)

Ended up coming here because of his hours, (My husband & I travel for a living,  so his hours looked great for our busy schedules) But he is never in his office, took us over an hour just to drop it off (we should have just walked away from that) Picking it up was even more of a hassle, I'll talk about that later though.

Dropped off my computer in June, hoping to get it fixed. Took almost 5 months, and it still isn't fixed. Ended just picking it up this month. (November)

My screen unfortunately just stopped turning on, on my new lenovo laptop. They determined it was the ENTIRE motherboard, (if they even looked at it)

First off, the communication is just garbage. At first Alan got back to me within 2 weeks telling me the issue with my laptop, but that they couldn't find a motherboard to replace it. So every month I reached out to see if there was an update, still nothing. After 5 months of this I finally told him what's going on, how do you say you are a computer company if you can't find parts? It took me minutes to find one,  and I told Alan if I could just order it and send it to him.  Weirdly enough he said minutes later they also found one. After searcing for 5 months btw....(Same motherboard I found)  I requested to know how he knew the entire motherboard was bad and not just a single component as he said they do PCB repair.  He said it was an issue with the power on the board and the whole thing needs to be replaced.  He tried to charge me literally more than the price I paid for the laptop. What an absolute joke, I told him I will just pick up the laptop unfixed. After I told him this, He BEGGED and told me that this is his job and his only income.  He said to zelle him for the motherboard after I declined repairs. (Zelle, is a common app used by scamers) But then he sends me paragraphs saying how he doesn't make any money from it, and it is for the price of the motherboard and labor. (please please don't waste your time or money coming here) I really believe it's just a scam.

Apparently if you have a new laptop, don't even bother coming here, because they "can't find the part because it's too new" (even though I found a motherboard within minutes of looking and it took them 5 months to find one. The entire thing was just strange.

A few days after I told Alan I didn't want to fix it - he told me (without even a 24hr notice) that we had to pick up the laptop today, I told him unfortunately that we couldn't because we weren't even in the state (he was aware we travel for a living)  he told me if I didn't pick it up that day, it was going to be considered abandoned, and it was his. Even though they had it for almost 6 months with no urgency to fix it. It's just an absolute joke,  it's seriously unbelievable. I told him I would be home in 2 days to pick it up.

Just picking up my laptop was just awful. I told him what day and around a time I'd be there to pick it up. It was during his "normal business hours" it was like noon on a Friday, and he was busy out of his office. So I texted him, he said he was at a dr. Appointment. Waited over 2hours at his office just trying to pick it up. He threatened me saying i had to pick it up,  but yet he wasn't even there. (I think he just wanted to keep it) Also they don't even give you a diagnostic sheet, so who knows if it was actually the motherboard or not.

Please,  DO NOT make the same mistake I did,  do you're research and please go somewhere else.

Update -- they say they have been in business since 2008, but they only have 8 reviews. Need I...

My beloved laptop died and I really did not want to buy a new one. They figured out that the motherboard needed replacing along with the wifi card (the one had fried out the other when it died). Fixed it all up as good as new for cheap, and they were professional and responsive throughout the process. Would happily work...

Alan was able to get my laptop diagnosed and repaired fairly quickly. He kept me updated throughout the process and even followed up several days later to make sure everything was working okay....