Dollar Tree — Local services in Cicero

Terrible experience. The employees don't even know their own policies/ procedures set forth by Dollar Tree. They were also rude. I tried to exchange something yesterday for the exact same product, just a different color. I didn't have the receipt so they would not do an exchange, even though it explicitly says on their website that you can do an exchange without a receipt. I highly recommend that all employees are brought up to speed on current policies and procedures and/ or if they can't do exchanges any further, update their website. When I asked to speak to the manager, she got defensive and told me that the Dollar Tree website was lying. Totally unprofessional.

Per their website as of 12:11 pm on 4/7/24: "At Dollar Tree, we want our customers to enjoy their shopping experience. If you are not completely satisfied with merchandise purchased in our stores, please speak with one of our associates. With original receipt, items can be exchanged for another item, or a refund will be issued in the original form of payment. Without the original receipt, items can be exchanged at the current scanned price. Refunds and exchanges are not provided for gift cards or prepaid...

I had gotten some water with electrolytes from here just under an hour ago & as soon as I got home I saw that both of the kiwi strawberries I bought were already expired, one was expired all the way from February 21st & the other was expired on the 4th of this month. I'm very disappointed honestly & most things were out of stock which I understand since it's Sunday but there also wasn't many selection of things either, it'd be very nice if they brought in woven baskets of all sizes & overall had better selections for other things & new products since I'm on a tight budget I get most things from here & really would like if they were slightly higher quality, but I know since it is DOLLAR TREE the products will be...

Tiffany may be putting some of your customers lives at risk today. She chooses not to wear a mask provided by your company and has a small cough. She claims that coughing into her sweatshirt instead of the air is ok. I had to explain to her that her germs can still get spread. I am not worried about myself but I am worried for others, especially at-risk groups of people. Tiffany needs to understand that it is selfish to not do her part to protect others during this crisis. Please make wearing a mask mandatory for your employees and put up plastic shields between the customer and the employee. Please protect your customers and employees during this difficult...