Rainbow Shops — Local services in Cicero

This Store is a JOKE. Management is a joke. Bunch of LIARS! Never buying anything from rainbow again thanks to my experience here. I placed an order online item didnt fit walked into this store to return manager stated i would get store credit only since i paid with paypal online i said ok thats fine. I asked manager BEFORE doing the return if i could use the store credit online again she said YES no problem. Claimed sometimes people have issues redeeming online to call the number on receipt if that happens. I said ok. Looked at the receipt closer at home and it said can ONLY BE USED IN STORE. She lied. Straight to my face. BUT WHY?????? I called the number for corporate customer service basically said sorry this incompetent employee lied to you but yea can only be used in store heres a coupon for the trouble. I calmly called the store back annoyed with this manager and asked to speak to the same manager she played dumb the entire time and stated she had no idea it couldnt be used online that it mustve been a new policy um righhhht NO. It says it on the receipt liar. Shame on me for trusting your word. Now i have store credit sitting around that im never going to use thanks to this stores...

GIVE JAYRO A PROMOTION! Today I walked into this location not so sure what I could wear to a upcoming concert (plus size ain’t easy) I asked an employee for advice …… hence why I came to leave this review ! Usually I only leave a review if I have something bad to say but today that changed because DAMN I was in Shock. Not only did I leave this store satisfied and confident, I was IMPRESSED. Jayro is one hell of a stylist specialist . She gave me a boost of confidence about a purchase that I was ready to hang back up and walk out without buying . She even took the time out to hold it together so I could have an idea of what it would look like ! She Gave me a compliment and said you can definitely pull this off . I don’t know where you found this awesome girl but she’s amazing. Value her . Never have I had a retail associate make me feel so amazed about a clothing chain. Thank you Rainbow for hiring wonderful people like her !!!!!!!!! I will definitely recommend this location over any other location to all my friends and family just because of this experience. Jayro ……...

If I could give this PLACE No stars I would. Was looking for a blouse for my birthday. Had my 3 daughters with me and the clerks and security immediately began following us around as soon as we walked in the door. We wanted to test our theory before we left, so we walked around browsing some more. And sure enough, where we moved, they moved. I genuinely wanted to buy something, but to be made to feel unwanted, untrusted and uncomfortable, made me and my girls leave. I'll never go there again. You guys lost customers before we even had a chance to buy anything. That's OK. We went and bought something I loved at Rue 21. Great...